Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description:

Job location: Noida/Pune

Your Responsibilities:

• Responsible to lead / manage Business operations assignments (LCS Service Contracts Delivery), which are moderate to high in complexity, in accordance with all relevant policies and procedures.
• Provides leadership to the assigned team to drive efficiency in execution.
• Maintains the confidentiality of sensitive and proprietary technical, financial, and commercial information.
• Manages business process transitions and finds areas to reduce complexity in executing the tasks as well as standardizing the way of execution.
• Ensure that all audits (internal/external) are adequately documented, and significant risk areas are dealt with in a timely manner.
• Engage with various stakeholders to identify opportunities for increased engagement, seek feedback on deliverables and to improve overall engagement
• Ensures deliverables provided by team are delivered within exceptional good quality on time and on budget with high levels of Internal Customer Satisfaction.
• Manage utilization of all resources and ensure accurate capacity planning.
• Responsible to manage resources appropriately and to assign right skills to the work.
• Work with required regional & domestic stakeholders to ensure compliance & smooth processing of the activities/processes assigned.
• Demonstrates accountability for completing work assignments given in the form of process objectives & goals; meets commitments and deadlines.
• Manages & leverages the Business ops resources throughout different Regions for required support
• Leverages resources to ensure the team to meet process requirements defined in Standard Processes also respects the Quality Management System processes.
• Manages team performance to develop team capability and motivate the team.
• Create developmental plans for any identified gaps.
• Supports best practice sharing and knowledge transfer among teams to improve competency of whole team.
• Leads and coaches the functional teams in Operations including third party resources to comply with RA standards and practices.
• Assesses and develops competency and capabilities among the team.
• Encourages multi-skilling within the team to ensure better utilization.

You will report to MANAGER GEBS BUSINESS OPERATIONS.

The Essentials

You Will Have:

• Experience in Customer Order fulfilment for a Projects / Contracts delivery organization
• A conceptual and out of the box thinker with proven track record of establishing processes, SOPs, streamlining workflow and creating teamwork environment to enhance the productivity.
• Maintains professional demeanour, shows empathy for customers, communicates and respect.
• Creates an optimal work environment by establishing and maintaining positive and respectful work relationships.
• Strong commitment to achieving goals and driving issues to resolution.
• Holds self and team accountable for keeping commitments, maintaining standards, and achieving goals. Develop people & teams – Planning and supporting relevant, continuous learning for individuals and teams
• Build Organizational Talent
• Takes responsibility for individual performance and is aware of team performance goals.
• Leads with ethics and integrity; and flexible while also seeking initiatives Enthusiastic to work & adapt.
• Prudent, disciplined & self-motivated with excellent interpersonal skills coupled with passion, knowledge, and optimism

Interpersonal

• Effectively interface with internal and external stakeholders (in varying roles and departments); provide succinct information on time & as requested.
• Strong passion for delivering excellent customer experience.
• All levels (Written & Verbal) with strong ability to clearly articulate & convey the understanding to peers & customers.
• Our benefits package includes …Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our On Track program
• On-demand digital course library for professional development
  ... and other local benefits!At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.