Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re Ring Central, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We’re a $2 billion company that’s growing at 20+% annually and we’re expanding our Global Service and Support Team to make sure we stay ahead of the competition.

We’re currently looking for: The Professional Services Project Manager at Ring Central will play a key role in helping Ring Central’s strategic goals in growing the value and adoption of the suite of Ring Central products and services.

This role requires on-site presence at our office 4 days a week to support effective collaboration and teamwork.

Key responsibilities:

• Run Projects that contain unified communication and contact center in a SaaS/UCaaS environment

• Create schedules for rollout of multiple locations

• Overcome project and task management stumbling blocks and hurdles to keep projects on track

• Break projects and tasks down to manageable pieces

• Develop accurate and realistic performance and time estimates

• Manage multiple projects without losing effectiveness

• Manage projects and still make time for daily work responsibilities, ie: Time tracking, project status updates, closure activities

• Become a personal driver of Ring Central initiatives current and future

• Responsible for reporting daily, weekly and monthly on project status

• Working with clients to gather information and set up porting from their existing carriers to Ring Central

• Monitor projects to ensure we are meeting customer expectations for delivery

• Track project performance, specifically to analyze the successful completion of short and long-term goals

• Develop project plans to be shared with clients as well as other staff members

• Plan and monitor adherence to schedules

Desired Qualifications:

• Experience with Contact Center solutions and Unified Communications

• Experience with porting telephone numbers preferred

• Strong and effective customer communication skills

• Experience working with Salesforce.com and Monday.com preferred

• Must possess strong analytical skills with the ability to identify, analyze, interpret and solve both practical as well as highly complex problems

• Must possess excellent computer skills including extensive spreadsheet knowledge, and word processing

• Excellent soft skills and customer service best practices

• Able to pick up and retain a wide breadth of knowledge

• Exceptional prioritization skills, self-motivated attitude

• Agile and adaptable; able to handle a fast-changing landscape and think on your toes

• Ability to maintain confidentiality and professionalism

• Business fluency in English (in both speaking and writing)

• Project Management (PMP) or PRINCE2 certification is a strong plus.

What we offer:

• Well-coordinated professional team.

• Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth.

• Additional Health and Life Insurance Package.

• Employee Assistance Program.

• 25 vacation days.

• 200 BGN Digital Food Vouchers via Eden Red and their application

• 120 BGN Gross as part of the salary for Working Expenses Allowance

Ring Central’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. Ring Central’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring
and retaining great people because we know you power our success.

About Ring Central:

Ring Central, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, Ring Central® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. Ring Central is headquartered in Belmont, California, and has offices around the world. Ring Central is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital
status, veteran status, or disability status.
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