A Renewals Manager which is directly tied to the value our customers derive from our product. While customers realize value at different stages in their customer lifecycle with Ring Central, the renewal serves as a key milestone to celebrate and reflect on the past while also planning for the future. To lead this initiative, we are searching for an outstanding Renewals Manager that will be required to partner with multiple internal stakeholders (e.g. Customer Success Managers, Account Executives, etc), to ensure that value is realized, and that the customer is set up for continued success during the next leg of their journey with Ring Central.

This role requires on-site presence at our office 4 days a week to support effective collaboration and teamwork.

To succeed in this role you must have experience in:

• Drive, and lead the renewals process in collaboration with counterparts in Customer Success (where aligned) and Sales to not only preserve, (‘cherishing our core’) but wherever possible improve upon existing customer contracts by realizing further upsell, right sizing and contract expansion opportunities whilst further solidifying existing relationships

• Effectively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure timely commitments and associated contract signature

• Negotiate and execute renewal contracts (in partnership with legal) that align to customer goals and desired business outcomes

• Provide pricing workbooks and associated proposals to Customer Success Managers, Account Executives and Customers (this is a client facing role)

• Review internal and market data to better under the customers key drivers, identified strategic outcomes, target market whilst also being mindful of any associated risk that may impact the likelihood or renewal or the retention of existing revenue

• Communicate churn/downsell risk in a timely and clearly fashion and take the lead in developing resolution strategies, escalating wherever appropriate

• Project Management – ‘quarterbacking’ internal and external initiatives, some of which may be tactical in their nature, as well a longer-term strategic initiative

• Work with the International Senior Renewals Manager and the Senior Director of Customer Success to drive and execute upon corporate and regional renewals strategy

• Possess an excellent attention to detail, and be able to use data to his/her advantage to drive corporate/customer outcomes

• Be able to work effectively under pressure and be able to prioritize accordingly in a fast paced and dynamic environment

Desired Qualifications/Attributes:

• Business Level(spoken and written) English,French

• 2+ years of Quota Carrying experience (e.g., Renewals, Enterprise Sales, Account Management), preferably in a SaaS organization

• Proven discovery, negotiation and closing skills

• Experience handling a pipeline, forecasting, associated underpinning demand management

• Ability to connect the dots organizationally and influence partners from various roles, levels, and profiles to drive collaboration and program excellence

• Approaches work with empathy and a creative, problem-solving mentality

• Be a self-motivated, proactive, energetic teammate

• Outstanding time and process management skills, ensuring nothing slips through the cracks

• Driven by personal, team and company achievements with a commitment to excellence

• Experience and comfort interacting with and influencing C-level executives

• Strong communication skills – written and verbal – with understanding of situational best practices

• Demonstrate empathy and understanding to help overcome issues and garner support and assistance from internal and customer stakeholders

• Maintain a positive demeanor, whilst also playing a key role in ensuring that a healthy team morale is maintained

• Maintain effective lines of communication with direct line management and Director of Customer Success, to ensure that issues and risks are quickly surfaced for discussion and remediation

• Ability to lead, manage or influence both internal Ring Central resources as well as customer resources to achieve successful outcomes

• Excellent presentation skills – from small to large audiences

• Experience with VoIP technology and terminology would be advantageous

What we offer:

• Well-coordinated professional team

• Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth

• Additional Health and Life Insurance Package

• Employee Assistance Program

• 25 vacation days

• 102,26 EUR/200 BGN Digital Food Vouchers

• 61, 36 EUR/120 BGN Gross as part of the salary for Working Expenses Allowance.

About Ring Central

Ring Central, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, Ring Central® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. Ring Central is headquartered in Belmont, California, and has offices around the world.

Ring Central is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.