Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.
We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

You Will:

• Monitoring loading transactions, remittances, disbursement transactions, resolving issues, and escalating as necessary.

• Communicate effectively to customers and suppliers through various channels (calls, emails, SMS) related to deposits and disbursement status.

• Contribute ideas and strategies to eliminate/reduce Remitly Israel customer friction and provide Best in class customer service experience

• Help identify partner processing errors and system errors across the remittance journey. Troubleshooting both cash-in and cash-out-related issues to identify the most effective and efficient resolution.

• Address all customer inquiries regarding remittances and deposit options available on the market.

• Supports internal and external teams with challenges regarding Cards, Deposits, and disbursements.

• Liaison with RFD counterparts working on the Remitly RFD platform

• Manage and update beneficiary information from the watchlist (Comply Advantage) to ensure compliance with regulations and internal policies. Collaborate with Compliance and Risk Teams, staying informed about regulatory changes.

• Promote the Remitly Cultural Values through both behavior and attitude, including being an advocate for team members.

You Have:

• Strong communication skills – both written and verbal

• Solid experience in Customer Support, Risk, or Care, with a good understanding of Remitly Israel (formerly Rewire) business processes

• Proficient in Microsoft Office and Google Workspace tools

• Familiarity with CPT processes

• Experience with watchlist procedures

• Open to all associates with knowledge of CRM systems and Salesforce

• Ability to multitask and perform well under pressure

Our Benefits:

• Rice Allowance

• Transportation Allowance

• Paid Vacation

• Medical, Dental & Vision

• Accident and Life Insurance

• Employee Stock Purchase Plan (ESPP)

• Mental Health & Family Forming Benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman’s potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.