Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward. We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role:

Remitly is looking for a Business Operations Manager to join the European Operations team on a 12-Month Fixed Term Contract. Based in Ireland, the role will report to the Head of Operations, EU and help drive business performance. You will collaborate with colleagues in Legal, Compliance, Business Management, Product, and other teams across Remitly's global offices. As the Business Operations Manager, you will have a defined set of day-to-day responsibilities as well as be expected to handle ambiguity and be adaptable in line with business priorities.

Some of the types of work you may be expected to lead:

• Driving product and process changes to meet new regulatory obligations
• Documenting how we do things to identify improvements and automation opportunities
• Managing and maintaining outsourcing registers, policies, frameworks and procedures

You Will:

• Govern outsourcing performance for a given domain
• Work cross functionally with a diverse range of stakeholders ensuring seamless, end-to-end delivery of outsourced services.
• Monitor and evaluate the performance of all outsourced service providers against the agreed-upon SLAs.
• Apply appropriate risk management process and internal controls to identify, measure, manage, monitor and report any risks associated with the agreed outsourcing arrangements.
• Collect and analyse data related to outsourced activities across all areas, prepare comprehensive reports and dashboards for management, stakeholders and various committees and Board meetings.
• Lead and execute business critical projects
• Plan for dependencies, anticipate risks, and mitigate blockers to ensure on-time delivery of assigned initiatives
• Develop frameworks and processes that enable repetition and scalability
• Articulate what great looks like and can analyse what is required to get there
• Support the European Management team with governance requirements.

You Have:

• Business/commercial acumen; be able to prioritise differing demands based on highest impact
• Ability to interrogate and assess information, with strong attention to detail
• A love for working with data; Be able to build queries and dashboards
• Experience preparing presentations, meeting agendas and taking meeting minutes.
• Experience taking ownership and leading projects
• 4 years of work experience in a fast-paced environment having quickly assumed responsibilities
• A demonstrated interest in fintech

Nice to have:

• Experience using Mode and a level of SQL knowledge is advantageous
• Understanding of the EBA/CBI/FCA outsourcing guidelines and how they apply to a regulated entity.
• Experience in managing outsourced services within a regulated environment and enhancing performance metrics will be considered an advantage.

Our Benefits:

• 34 days of vacation (including public holidays)
• Group private medical insurance
• Group pension (6% contributed) and group income protection
• Employee Stock Purchase Plan (ESPP)
• Mental Health & Family Forming Benefits
• Learning and Development Benefits

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.