Overview

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.

As a Security Operations Manager, you will contribute to REI’s success in protecting our people, product, and profitability by managing a team responsible for executing routines and initiatives to support secure environments and protect the co-op’s profitability. You will manage and maintain the various physical security infrastructures that are essential components of the access control, intrusion alarm, and CCTV systems and their related policies. You’ll support building leadership through security incidents and crisis management preparations, along with real-time support and resolution. You’ll collaborate with key facility leaders to identify and co-develop solutions to mitigate inventory shrink. You’ll be accountable for ensuring routines are in place and being executed to identify, investigate and resolve theft and fraud activity and build strong relationships with law enforcement and community agencies.

This role is in person and based out of our Goodyear Distribution Center.

Responsibilities and Qualifications

Responsibilities:

• Identify and communicate key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
• Support the implementation of company programs, procedures, methods and practices to promote REI key messages.
• Ensure employees and contract workers adhere to legal and operational compliance requirements.
• Oversee training and development of employees directly and indirectly managed and make effective staffing decisions.
• Conduct and ensure the completion of team performance reviews.
• Provide coaching, direction and leadership support to employees to achieve department, company and customer results.
• Establish and maintain visibility within the department.
• Monitor operational statistics, reports trends, variances and issues, and take appropriate action.
• Create a strong, mutually supportive work spirit and culture where people can do their best.
• Make effective organization and people decisions in a manner consistent with REI's values and ethics.
• Deliver on commitments and holds others to same.
• Champion the organization and advocates solutions in the overall Company's best interest.
• Use business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.

Qualifications:

• 5+ years in the security field with proven knowledge of physical security best practices to include, but not limited to utilization of physical security systems, management of security teams and incident management and workplace safety.
• 2+ years supervising teams to achieve specific outcomes.
• Experience in event security and emergency planning and response.
• Experience overseeing security installations during construction projects.
• Proficiency in a variety of security systems, applications, hardware and practices related to access control and video surveillance.
• Working knowledge of physical security systems, principles and standards.
• Experience conducting and supporting investigations.
• Continuous improvement mindset with an emphasis on seamless, invisible security systems and excellent customer service.
• Certification(s) (or ability to obtain them) in common security systems.
• Strong project and vendor management skills.
• Strong verbal and written communication skills.
• Ability to effectively manage a security team of personnel, providing day-to-day oversight and guidance of their work and coordinate with their management if not done in-house.
• Ability to travel beyond your base location/region up to 40% of the time to both in state and out of state locations.
• Experience effectively managing vendors to achieve specific, timely outcomes.

Closing

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.

Pay Range

$74,400.00 - $119,100.00 per year

Responsibilities:

• Identify and communicate key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
• Support the implementation of company programs, procedures, methods and practices to promote REI key messages.
• Ensure employees and contract workers adhere to legal and operational compliance requirements.
• Oversee training and development of employees directly and indirectly managed and make effective staffing decisions.
• Conduct and ensure the completion of team performance reviews.
• Provide coaching, direction and leadership support to employees to achieve department, company and customer results.
• Establish and maintain visibility within the department.
• Monitor operational statistics, reports trends, variances and issues, and take appropriate action.
• Create a strong, mutually supportive work spirit and culture where people can do their best.
• Make effective organization and people decisions in a manner consistent with REI's values and ethics.
• Deliver on commitments and holds others to same.
• Champion the organization and advocates solutions in the overall Company's best interest.
• Use business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.

Qualifications:

• 5+ years in the security field with proven knowledge of physical security best practices to include, but not limited to utilization of physical security systems, management of security teams and incident management and workplace safety.
• 2+ years supervising teams to achieve specific outcomes.
• Experience in event security and emergency planning and response.
• Experience overseeing security installations during construction projects.
• Proficiency in a variety of security systems, applications, hardware and practices related to access control and video surveillance.
• Working knowledge of physical security systems, principles and standards.
• Experience conducting and supporting investigations.
• Continuous improvement mindset with an emphasis on seamless, invisible security systems and excellent customer service.
• Certification(s) (or ability to obtain them) in common security systems.
• Strong project and vendor management skills.
• Strong verbal and written communication skills.
• Ability to effectively manage a security team of personnel, providing day-to-day oversight and guidance of their work and coordinate with their management if not done in-house.
• Ability to travel beyond your base location/region up to 40% of the time to both in state and out of state locations.
• Experience effectively managing vendors to achieve specific, timely outcomes.

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.