Redfin is seeking a Program Manager to help build and scale our luxury offering, Premier by Redfin — a differentiated service designed to match high-end buyers and sellers with Redfin’s most experienced luxury agents, elevated marketing, and a highly personalized approach. Our mission is to grow Premier market share by redefining what exceptional service looks like in luxury real estate.

As a Program Manager, you’ll be energized by the opportunity to help shape a brand that signals sophistication, trust, and an elevated customer experience. Operating within a national, technology-powered real estate brokerage, you’ll partner cross-functionally to translate strategy into scalable programs that drive adoption, improve customer outcomes, and unlock growth in one of the company’s most important segments. Success in this role will unlock meaningful profitability, expand income opportunities for our agents, and create a powerful halo around the Redfin brand — strengthening our position across every segment of the market.

This role reports to the Director of Program Management.

What You’ll Do

• Drive Premier market share growth by building and operationalizing programs that attract high-end buyers and sellers.

• Elevate the Premier experience by helping define and scale service standards that meet the expectations of luxury customers across both the buy- and sell-side journey.

• Turn high-end demand into closed business by identifying gaps in how we capture, route, and serve luxury customers — then implementing solutions that improve conversion and client satisfaction.

• Pilot and scale strategic initiatives including agent enablement, recruiting support programs, and field-facing tools that expand our ability to compete in the luxury segment.

• Partner closely with sales leadership to drive consistent execution in key markets, ensuring Premier strategies translate into measurable field performance.

• Shape go-to-market readiness by collaborating with marketing, product, and brokerage leaders to support how the Premier brand shows up — online, in the field, and in the client experience.

• Create operational clarity through playbooks, rollout strategies, and measurement frameworks that enable Premier to scale with consistency and quality.Own performance insights by analyzing trends, diagnosing barriers to growth, and continuously refining programs to maximize market share and profitability.

Who You Are:

• Experience: 3+ years in program and/or project management, strategy, business operations, or field execution — ideally in a B2C environment with a large sales or field organization. Experience in the luxury space is a plus.

• Customer-first: Demonstrated ability to work backwards from customer needs to shape strategy, processes, and service delivery.

• Luxury Mindset: Proven track record of building differentiated, high‑touch experiences for high‑end clients and driving preference for a premium brand.

• Crisp Communicator: This includes experience cascading information to large, distributed audiences while maintaining effective two-way feedback loops.

• Collaborative: You are a strong collaborator who builds credibility across teams. You’re comfortable interfacing with cross-functional partners and leaders to set requirements, drive timelines, make tradeoffs, and hold a high quality bar.

• Ability to Operate in Ambiguity: You can prioritize competing initiatives, and drive clarity and alignment in fast-moving, evolving environments.

• Strategic and Analytical: You’re highly analytical with sharp instincts for which metrics matter; you use data to guide decisions and field insights to fill the gaps numbers can’t explain.

Illinois, Maryland, Minnesota, Massachusetts, Colorado, New York City, New Jersey, Jersey City, California, D.C. and Washington candidates only:

Base Pay Range: $94,600.00 - 141,700.00.

The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed compensation and benefits provided for this position that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position.

Redfin is an equal opportunity employer committed to an inclusive workforce.

An inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We’re proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.

Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact recruitingteam@redfin.com

Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the California, San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.

Redfin accepts applications on an ongoing basis.