The Red Hat Sustaining Engineering team under Experience Engineering (XE) organization is looking for a Senior Software Maintenance Engineer to help a new team aimed at improving the long-term product experience of our Red Hat Open Shift AI(RHOAI) customers. In this role, you will work closely with Product Engineering to deliver extended product maintenance work, including handling bugs and CVEs in extended life streams of Red Hat Open Shift AI. You'll be actively driving all aspects of Red Hat Open Shift maintenance for a subset of product components focused on software development that goes beyond the normal maintenance phase of Red Hat Open Shift AI minor releases. You will contribute to the patch review process, the development and execution of backports, test automation and test plans, and the creation of automation tools to improve the efficiency, flexibility, and quality of Red Hat’s patch delivery to customers. You will provide technical leadership for engineers within the team.

What you will do

• Resolve and address critical issues that have an impact on long-term regional or global business success of Red Hat Open Shift AI
• Work within the Red Hat Open Shift portfolio and assist the delivery of maintenance streams
• Collaborate with developer and QE counterparts and DevOps team across the globe to ensure the development and delivery of fixes meet the schedule requirements and high quality standards expected and required by Red Hat customers
• Diagnose the root cause of failures
• Backport CVE and bug fixes to stable release streams
• Develop, maintain, and monitor tests and onboard automated tests into a continuous integration workflow
• Become responsible for our product quality, continuous integration and delivery, respond to security threats

What will you bring

• Proficiency in at least one programming language between Python or Go
• Experience testing applications developed in Go, Python, or other programming languages.
• Hands-on experience with automated testing frameworks in the context of back-end services and web apps (e.g.: Py Test, Cypress)
• Understanding of CI/CD practices and experience working with tools like Jenkins, GitHub Actions, GitLab CI, or similar.
• Strong background in Kubernetes, Open Shift, or other cloud-native technologies.
• Hands on experience in release pipeline preparation & Builds creation

The following will be considered a plus:

• While a Bachelor’s degree or higher in computer science or a related discipline is valued, we prioritize practical experience and technical prowess
• Knowledge of the AI and machine learning landscape, including basic MLOps concepts
• Experience with public cloud services (AWS, GCE, Azure)

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40 countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

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