Date Posted:

2026-03-09

Country:

India

Location:

IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli

Position Role Type:

Hybrid

Functional Description:

The Repair and Overhaul Customer Solutions (ROCS) team is responsible to manage the entire customer experience when there is an engine or APU repair or overhaul required on P&WC engines. We strive to deliver a white glove service to our customers. As part of the team, your will have the key role to create cost estimate & invoices for our customers. This function work hand in hand with the Event Managers (main point of contact of our customer while they have an engine in one of our facilities) in is customer facing duty.

What You Will Do

• Responsible to generate/revise accurate engine cost estimates, draft Invoices, and final invoices for the Event Managers

• Generate gross margin sheets for all repair and overhaul events

• Fill Smart claims and submit them for approval

• Responsible to process warranty claims

• Adjudicate the different types of standard warranty and campaign warranty for engine events

• Fill SPOT (Special Coverage One Time) requests and submit them to programs engineering for special warranty consideration

• Calculate warranty percentages based on remaining cycles of LCF parts

• Work with the warranty team to resolve hold ups for warranty claims

• Attend warranty meetings to identify roadblocks for warranty submission

• Apply warranty to Estimates and Draft Invoices

• Enter and process DIAs (Draft Invoice Adjustments) into MMP534 and submit to Manager and Finance Department for approval.

• Update cost estimate/billing information in CRM

• Ensures customer centric KPIs are met.

• Promote reporting automation, self-serve analytics consumption and analytics-driven decision-making.

• Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements.

• Comply with Global Trade requirements (export controls).

Qualifications You Must Have

• A University Degree or equivalent experience with 2-5 years of prior relevant experience, or an Advanced Degree in a related field.

• Related field are Business Administration, Aerospace, Engineering or the like.

• Strong interpersonal communication skills in English

• Flexibility in working hours

• Be results & solution driven

• A team player, leading by example.

• Comfortable with talking to customers on the phone.

• High level of curiosity to identify and create new business opportunities in untapped areas.

• Experience with SAP and Microsoft software's, CRM, P&WC Customer Portal (My PWC Power), Enovia (PLM), Share Point, FIORI.

Work Location:

• Bangalore

Travel:

• No travel requirement

Employment Type:

• Full-time

• This position requires flexibility to support outside typical office hours (Will need to support Eastern Time Zone hours)

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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