Knowledge Editor Intern

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem-solving
• Exceptional in execution and impact

About This Role

• Please Note
• This is a 6 month internship starting in June 2026

Proofpoint, Inc. is seeking a motivated and detail-oriented Knowledge Editor Intern to join our Knowledge Management team within the Customer Success Center. This internship is designed for students or early-career professionals who are interested in technical writing, editing, content management, and customer support operations. In this role, you will support the lifecycle of knowledge base content by assisting with reviewing, editing, tagging, and improving articles used by Proofpoint customers and internal teams. You will collaborate closely with experienced Knowledge Editors and Subject Matter Experts (SMEs) and gain hands-on exposure to how technical support documentation is created, maintained, and optimized. This is an excellent opportunity to develop professional communication skills, learn how to translate technical information into clear, user-friendly content, and gain experience working in a global technology organization.

Key Responsibilities

Content Support & Editing

• Assist with reviewing and editing knowledge base articles for clarity, accuracy, grammar, and consistency
• Apply established style guides and templates when updating or creating content
• Help tag and categorize articles to improve search results and content discoverability

Content Lifecycle & Organization

• Support the content workflow from draft through publication under the guidance of senior team members
• Assist with basic content audits to identify outdated, duplicate, or incomplete articles
• Help gather and organize feedback on knowledge articles, including user ratings and comments

Collaboration & Learning

• Work with Knowledge Editors and SMEs to incorporate updates or clarifications into articles
• Participate in team meetings and knowledge-sharing sessions
• Learn best practices for knowledge-centered support and self-service content

Projects & Continuous Improvement

• Contribute to projects aimed at improving the customer knowledge experience
• Assist with documentation clean-up, formatting, or template standardization efforts

Requirements

• Currently pursuing or recently completed a degree in English, Technical Writing, Communications, Journalism, Information Technology, or a related field
• Strong written communication skills with attention to detail in grammar and spelling
• Ability to understand new concepts and ask thoughtful questions
• Basic organizational skills and ability to manage multiple tasks with guidance
• Comfortable working collaboratively in a team environment

Desirable

• Familiarity with online knowledge bases, help centers, or support documentation
• Exposure to content management systems or editing tools (e.g., Salesforce Knowledge, Adobe Acrobat, or similar)
• Interest in technology, SaaS products, or customer support environments

What You'll Gain

• Hands-on experience in knowledge management and technical content editing
• Mentorship from experienced professionals in a global technology company
• Exposure to customer support operations and content governance practices
• Development of transferable skills in communication, collaboration, and content quality

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success—every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

Our BRAVE Values

At Proofpoint, we are BRAVE in everything we do, and our values aren't just words—they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.

Equal Opportunity

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together. This isn't just a job—it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.

How to Apply

Interested? Submit your application along with any supporting information—we can't wait to hear from you!