Responsibilities Analyze details to determine appropriate action needed in term of processing the transactions.

Consult available resources including technical documentation, updates, computer system application features, co-workers and Mentors to perform daily task.

Efficiently and effectively process work to meet or exceed production expectations.

Perform assigned work accurately to meet or exceed quality expectations that results in increased client satisfaction and profitability for PFG.

Improve personal effectiveness that positively impacts work, environment and enhancement of skills.

Develop partnerships among peers and those supported to increase ownership of work and sustain an efficient process.

Compliance to PGS policies and Flexibility as per business needs.

Perform other job-related duties, other processes within the BU or special projects as required or as assigned by superior.

Works on multiple products effectively with required productivity & accuracy targets for each product.

Partner with Trainers, SMEs and Associates for effective sharing of best practices.

Handling extra responsibilities like reviews and performance tracking.

Mentoring and on floor support for queries resolution.

Identify and implement key projects in the process which would result into significant improvement.

Improve efficiencies in procedures/processes by submitting Operational Excellence ideas.

Qualifications Graduate in any stream Minimum 3-5 years experience in Insurance.

Additional Information Flexible for rotational shifts as per business needs
Analyze details to determine appropriate action needed in term of processing the transactions.

Consult available resources including technical documentation, updates, computer system application features, co-workers and Mentors to perform daily task.

Efficiently and effectively process work to meet or exceed production expectations.

Perform assigned work accurately to meet or exceed quality expectations that results in increased client satisfaction and profitability for PFG.

Improve personal effectiveness that positively impacts work, environment and enhancement of skills.

Develop partnerships among peers and those supported to increase ownership of work and sustain an efficient process.

Compliance to PGS policies and Flexibility as per business needs.

Perform other job-related duties, other processes within the BU or special projects as required or as assigned by superior.

Works on multiple products effectively with required productivity & accuracy targets for each product.

Partner with Trainers, SMEs and Associates for effective sharing of best practices.

Handling extra responsibilities like reviews and performance tracking.

Mentoring and on floor support for queries resolution.

Identify and implement key projects in the process which would result into significant improvement.

Improve efficiencies in procedures/processes by submitting Operational Excellence ideas.

Graduate in any stream Minimum 3-5 years experience in Insurance.