Quality Control Administrator:

In-office• Engineering

Description:

At PEARCE SERVICES, we've got a career for you.

Join the nation’s leading service provider for critical telecom and network infrastructure, renewable energy installations (solar and wind), EV charging stations, and large-scale power generation and batteries. With over 1,800 team members, operating out of 25 offices throughout the country and servicing over 50,000 unique locations nationwide, Pearce provides a comprehensive service experience to our customers by offering a wide range of telecom and renewable energy services and expertise. Pearce’s broad service capabilities and geographic footprint throughout the United States provide an excellent home for field technicians and service professionals to grow and advance their careers. Learn more about Pearce Services at www.

Pearce-Services.com.

POSITION SUMMARY

The Quality Control Administrator supports the permitting organization by helping improve quality, data integrity, and team capability through hands-on coaching, RCA follow-through, and process strengthening. This role partners closely with the Data Assurance Manager, Permit Managers, Drafting Leads (PAMs), QC Leads, and Research teams to ensure issues identified through RCAs, audits, or data reviews are understood, corrected, and prevented from recurring. This position plays a key part in building team knowledge, assisting with targeted training, supporting data cleanup efforts, and identifying small but meaningful process improvements that enhance quality across the permitting workflow.

DUTIES AND RESPONSIBILITIES

RCA Support & Follow-Through

• Review RCAs submitted by permit QA, QC, Coordinators, and drafters to understand the training or process gaps behind the issue.

• Identify when additional training or clarification is needed and communicate recommendations to the Data Assurance Manager.

• Track recurring themes and assist with implementing corrective actions in partnership with Regional Permit Managers.

Ad-Hoc Training & 1: 1 Coaching

• Provide ad-hoc training sessions when quality issues or team gaps are identified.

• Conduct one-on-one coaching for individuals who need help with specific areas (e.g., drafting standards, jurisdiction requirements, milestone updates, redline interpretation, documentation quality).

• Reinforce best practices and provide supportive, constructive feedback.

Process Improvement Support

• Assist in documenting inefficiencies or unclear steps within the permitting process and recommend practical improvements.

• Help maintain and refine SOPs, checklists, and job aids based on RCA trends or team feedback.

• Provide input on standardization opportunities across drafting, QC, research, and coordinating teams.

Data Integrity & Reporting Assistance

• Support the Data Assurance Manager in researching and cleaning up data integrity issues in Salesforce/Insite.

• Assist with monitoring milestones, jurisdiction identification fields, quality flags, and submission accuracy.

• Validate and contribute to operational reports, dashboards, and quality insights used by leadership.

• Help track quality KPIs, RCA categories, and improvement progress.

Audit & Compliance Support

• Assist with internal audits and preparation for external audits.

• Help ensure permitting teams follow documented procedures and maintain required data standards.

• Provide feedback to teams when audit findings indicate training or process gaps.

SKILLS AND PROFICIENCIES

• Strong analytical ability; able to interpret RCAs, redlines, defects, and data patterns

• Good understanding of telecom permitting workflows (drafting, QC, research, coordination)

• Clear communicator who can explain complex topics simply

• Comfortable coaching individuals in a supportive, non-judgmental manner

• Strong attention to detail and documentation skills

• Capable of identifying small process improvements that have a big impact

• Familiarity with Salesforce/Insite or permitting software (preferred)

• Ability to work cross-functionally with diverse teams

PHYSICAL DEMANDS

• Ability to travel up to 20% of the time, by air or vehicle and may require overnight stay up to one week at a time

• Ability to travel on short notice

• Ability to work safely, with or without supervision

• Ability to sit for extended periods of time

• Ability to effectively communicate with employees, management, peers

• This role is remote and requires you to work from home in a distraction-free environment with adequate space to set up a home office

• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to stand; walk.

QUALIFICATIONS AND REQUIREMENTS

• 2–4 year’s experience in permitting, drafting, QC, research, or a quality-focused role

• Experience with RCA, audits, or process improvement is highly preferred

• Strong communication skills (written and verbal)

• Ability to work independently but collaboratively with leads and managers

• Comfortable conducting one-on-one training or coaching sessions

• Strong organizational skills and ability to manage several small initiatives at once

• Positive, supportive, and patient approach to developing others

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

WHAT WE OFFER

Join the country’s largest national independent services company that will provide you with the tools and resources you need to design, build, and enhance a successful career. Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive benefits (medical, dental, vision, life insurance), PTO/Holidays, and a company-matching 401(k) Retirement plan. Also provided are a company vehicle, phone, laptop, or tablet (as required for your role), and all necessary tools and safety equipment.

TO APPLY

For immediate consideration, please apply at the provided link and submit your most current resume.

**Pearce Services believes in strength through diversity.**We are an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.