Role Summary

At Pfizer, the Associate HR Services is responsible for executing transactional activities related to the Colleague Life Cycle HR processes, excluding recruitment, in alignment with the GBS CS Operational Playbook. This role ensures the efficient, timely, and compliant delivery of HR services while adhering to organizational standards. This position is responsible for deliverying HR operations specifically related to Enterprise Interface Builder (EIB) loads.

Role & Responsibilities

Execute flawlessly a variety of global HR operational tasks including but not limited to:

• Manage and prioritize inbound requests through Service Now, ensuring timely response and resolution across high volume ticket queues.

• Review, validate, and interpret submitted data change requests to confirm accuracy and completeness prior to processing.

• Complete and maintain Workday EIB (mass load) templates for various HR transactions (hires, terminations, data corrections, supervisory org updates, etc.).

• Develop, test, and load Enterprise Interface Builder (EIB) files for mass data updates and uploads.

• Identify data inconsistencies, errors, or missing information and collaborate with requestors and key stakeholders to obtain corrections or clarification.

• Perform thorough quality checks on EIB files to ensure clean, error free data loads into Workday production.

• Execute EIB loads into production securely and efficiently, following established governance, audit, and data integrity guidelines.

• Monitor load results to confirm successful processing; research and resolve any load failures or system-generated errors.

• Document resolutions, processing steps, and updates within Service Now to maintain clear audit trails.

• Uphold data privacy, compliance, and internal controls while handling sensitive colleague information.

Basic Requirements

• Bachelor of Administration or Human Resources or related field

• At least 2 years of experience, preferably in a HR Shared Services/HR Operations/centralized customer service environment

• Able to communicate fluently in English (spoken & written) with colleagues at all levels of the organization.

• Organizes own work to meet deadlines in a fast-paced environment.

• Strong attention to details and adapts well to shifting priorities.

• Strong customer focus mindset and cross-cultural agility.

• Experience working with a case management tool.

• Demonstrates clear ownership of assigned responsibilities and operates independently, while appropriately identifying situations that require escalation.

• Displays a result driven attitude and continuous improvement mindset.

• Experience user of MS Office (Excel, Power query).

Preferred Requirements

• Experience working with Workday, Service Now or comparable Human Capital and Case Management systems

• Ability to speak multiple (additional) languages is a plus.

Work Location Assignment: Hybrid

Please apply by sending your CV and a motivational letter in English

Purpose

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy:

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!

Equal Employment Opportunity:

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

Disability Inclusion

Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

People Experience: