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Application Support Scientist Mass Spectrometry

PerkinElmer

Application Support Scientist Mass Spectrometry

PerkinElmer

Italy - Remote (Field Based)

·

Remote

·

Full-time

·

1w ago

Benefits & Perks

Learning Budget

Remote Work

Learning

Remote Work

Required Skills

Mass Spectrometry

LC-MSMS

Chemistry

Biochemistry

Technical Support

Customer Support

Job Title

Application Support Scientist Mass Spectrometry:

Location(s)

  • Italy
  • Remote (Field Based)

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity

The Application Support Scientist Mass Spectrometry consists of top professionals aiming to provide high-level technical/scientific support to our customers throughout the EMEAI region.

This position is mainly focused in supporting newborn screening customers. We are now looking to strengthen the team with another skilled professional. The position is located in Italy.

Role description:

  • Conduct implementations of Revvity products and applications related to mass spectrometry, primarily for the newborn screening
  • Provide post-sales application support in response to customer enquiries, including troubleshooting, data analysis, technical guidance, education, training and on-site visits
  • Develop new applications for Revvity LC-MS/MS offerings to neonatal market
  • Provide pre-sales support ex. demonstrations, presentations, LC-MS/MS method development, technical guidance and related activities, both internally and externally.
  • Prepare and present technical/scientific seminars to existing and potential customers
  • Provide information and consultancy about our solutions, to internal and external customers
  • Participation to NPI projects, collaborate with other internal functions, collaborate with external stakeholders (customer, distributor).

Role requirements:

  • Ph.D. or Master’s in Chemistry or Biochemistry
  • Experience in a similar role
  • 5+ years of hands-on experience with triple quadruple systems.
  • A strong understanding of small molecule LC-MSMS workflows and associated informatics, experience with clinical applications of mass spec.
  • Experience in customer relationships
  • Customer focused problem solver mindset, strong project and time management skills
  • Excellent verbal, written, and presentation communication skills in English, Italian language mandatory, other European language skills are considered as an advantage
  • Willingness to travel up to 50 – 60 %

What we offer:

  • Fascinating field of expertise with well established customers
  • Work in a hi-tech, innovative, team oriented, energetic and scientific environment
  • Extensive development opportunities
  • Positive and inspiring workplace with great co-workers
  • Truly international working environment

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About PerkinElmer

PerkinElmer

PerkinElmer focused on improving the health and safety of people and the environment.

10,001+

Employees

Waltham

Headquarters

Reviews

4.0

1 reviews

Work Life Balance

3.0

Compensation

2.0

Culture

2.0

Career

2.5

Management

2.0

25%

Recommend to a Friend

Pros

Professional and helpful field technicians

Technical support quality

Service team competence

Cons

Poor management changes and leadership shifts

Massive price increases on contracts

Unwillingness to negotiate pricing

Salary Ranges

220 data points

Junior/L3

Junior/L3 · Customer Support Engineer

29 reports

$104,579

total / year

Base

$98,506

Stock

-

Bonus

$6,073

$71,890

$153,042

Interview Experience

51 interviews

Difficulty

3.3

/ 5

Duration

14-28 weeks

Offer Rate

33%

Experience

Positive 64%

Neutral 22%

Negative 14%

Interview Process

1

Phone Screen

2

Technical Interview

3

System Design

4

Behavioral

5

Team Fit

Common Questions

Tell me about a challenging project

System design question

Coding problem

Why this company