Job Title

Senior Technical Services Support Rep:

Location(s)

Shanghai

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity

Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements new product configurations/software upgrades. Diagnoses, troubleshoots and repairs technical problems. Knowledgeable of company and third party vendor products utilized in the customer's application/systems. Provides stratification service to the customer. Participate and cooperate with team to accomplish the team goals.

Responsibility:

• Provide high level technical support to customers including installation, maintenance, troubleshooting and necessary trainings in the service areas for instrument.
• Manage territory service activity and ensure high quality service to meet company measurements(Service KPIs), and service business target.
• Maintain high customer satisfaction in the field service work.
• Promote service contracts to fulfill customer need.

Requirement:

• Bachelor’s degree or above. Majored in Biomedical engineering, Electronic, Automation, etc.
• 3 years or above working experience. Life Sciences application and equipment service-related preferred.
• Well communication skills, either to peers and customers.
• Well oral and written English skill.
• Good knowledge on computer.