The In-Store Experiences team brings the power of PayPal to in-person payments. We sit at the center of PayPal’s global consumer strategy, enabling consumers to Pay Everywhere, Pay Their Way, and Get the Most Value. As part of PayPal's two-sided platform revolutionizing commerce, we partner with merchants to drive growth and create deeper relationships with their customers. Our first launch - the contactless tap to pay wallet in Germany - brought this vision to life and resonated with the millions of consumers who enrolled in the first couple months since launch. We are hiring for a Sr Lead Product Manager – In Store Experiences, focused on driving exceptional consumer experiences for users of our In Store products. You will own the consumer experience for our current in-store products, as well as developing future experiences and new products.

Essential Responsibilities:

• Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product.
• Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Assesses the customer experience and customer needs in product requirements and decision making.
• Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis.
• Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Oversees product profitability measures, including budget.
• Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed.
• Partners with content strategists, data scientists, product designers and user experience researchers.
• Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

• Champion Customers: Advocate for users, ensuring our in-store solutions meet their needs and earn their usage. Obsess over the customer experience, identifying where it is falling short and prioritizing the improvements that matter most to the customer.
• Learn Deliberately: Develop and execute learning plans to uncover customer needs, leveraging research, data, and insights. Design experiments and conduct research to validate hypotheses and improve customer experiences. Become a data champion for measuring our live products – building the mechanisms and culture that unlock the future growth of our products.
• Work Across Altitudes: Develop long-term vision and strategies that will dramatically grow the use of our products globally, while also sweating the details that make sure what we build lives up to that vision.
• Force Multiply: Bring teams together to maximize the impact. Align teams across the company and seek out new opportunities for collaboration to bring more of the power of PayPal in-store.
• Advocate and Influence: Represent your products company-wide and use influence to ensure your priorities become a reality. Communicate as effectively with an executive audience as you do with the working teams.
• Execute Effectively: Lead a scrum team to bring product plans to life, delivering impactful solutions to our customers. Institute repeatable processes that ensure continuous improvement.
• Be Accountable: Own the success and failures of product experiences, maintaining accountability for both customer and business results. Translate both ways between customer experience and business metrics to ensure alignment.