The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Executive Support Team at PayPal is looking for an Executive Support Technician to join our team at our office in San Jose, CA.  The Executive Support Team is responsible for delivering timely and efficient VIP support for all technology needs of the PayPal Office of the CEO and Executive Staff. 

Meet our team:  

As a member of the Executive Support Team, and the broader End User Experience Team (EUX), you will interface daily with executives, their assistants, employees, and other infrastructure teams and partners

Job Description:

Essential Responsibilities:

• Performs SaaS and enterprise-wide applications assignments using specialized enterprise systems knowledge and developed business expertise
• Leads enterprise-wide applications projects and/or programs within PayPal with moderate scope impacting information technology or enterprise systems functions
• Analyzes, evaluates, and makes decisions within general parameters under broad supervision
• May act as an enterprise systems resource for entry level and developing colleagues

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Your way to impact: 

The Executive Support Technician role requires someone who is outgoing, has excellent communications skills, enjoys working as part of a team and can successfully multi-task without sacrificing quality in their work. Candidates must be both technically-versed and passionate about providing world class, meticulous customer support. Personality and a strong work ethic are as vital as technical expertise for success in this role. 

 

Your day-to-day: 

In your day-to-day role you will: 

• Provide local/in-person and remote technical support for Executives, their assistants and other co-workers 
• Support meetings, including high visibility meetings, such as Board of Directors meetings and quarterly Earnings calls 
• Lead and assist with root cause analysis to eliminate or mitigate issues 
• Execute support while keeping security a priority and maintain a high level of confidentiality 
• Be available for on-call support, for escalated requests occurring during non-business hours  (this is on a scheduled rotation.)  
• Be comfortable with providing support at personal residences if needed. 
• Be available for travel if needed. 
   

What do you need to bring: 

• Please note, this is an onsite (5 days/week) at the San Jose office. 
• Must have at least 5+ years of experience working in an IT support function. 
• Must have at least 2+ years of experience working in an Executive IT support function. 
• Must have experience providing AV support, including technology deployment, for meetings. 
• Successful candidates will have strong interpersonal skills, a confident presence, be adept at troubleshooting and prioritizing, and possess exceptional competency in the following platforms and technologies: 
• Windows OS / MacOS, Apple iOS, iPadOS and Android 
• SCCM, Jamf, WorkspaceOne 
• Microsoft Exchange and Office 365 Suite 
• Ticket Management within ServiceNow 
• Video/Audio Conferencing, e.g. Microsoft Teams and MTRs, Zoom, WebEx  
• Remote and/or collaborative web technologies  
• TCP/IP, DNS, VPN, WIFI 
• Active Directory, PowerShell, Command Line, Terminal  
• PC, Mobile, and Network Security  
• Telecommunications, Printing 

Preferred Education:  

• Ideally a B.S. in Computer Science, MIS, CIS, IT, or related field  
• MCSE or MSTSC, other technical certifications, ITIL certification. 

 

Subsidiary:

PayPal

Travel Percent:

0

-

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

San Jose, California | ($129,500.00 - $191,950.00 Annually)

Additional Location(s) | Pay Range:

No other locations are assigned to this requisition currently.

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.