The Company

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

At Pay Pal, real-time, intelligent decision-making is at the heart of how we protect our customers and power global commerce. Our AI Decisioning Platform is the foundational engine that drives critical decisions across fraud, credit risk, compliance, and more — processing massive volumes of data in milliseconds to keep our ecosystem safe and trustworthy.

We are seeking a Director of Product Management to lead the strategy, execution, and evolution of Pay Pal’s core decisioning stack — from foundational data and feature computation to AI model orchestration, rule-based decision engine and agentic response systems. This is a mission-critical role with broad horizontal impact, empowering multiple domains to make faster, smarter, and more scalable decisions.

You will drive the reimagination of the entire stack, partnering with engineering, data science, and domain stakeholders to increase decision speed, improve performance, and enable platform-wide innovation.

Job Description: Essential Responsibilities:

• Establish a shared vision across the company for one or more products, or a platform product enabling development & scalability, with a deliberate and cohesive strategy.
• Leads product strategy development, and develops a clear, executable view of the product strategy with cross-functional stakeholders.
• Influences the architectural roadmap and balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Champions the customer experience and prioritizes customer needs in product requirements and decision making.
• Defines and uses metrics that inform the success of products including usability studies, research and market analysis.
• Standardizes workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Responsible for product profitability, including budgetary decisions.
• Leads operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with senior leadership as needed.
• Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.

Expected Qualifications:

• 10 years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 2 years of experience leading others

Additional Responsibilities & Preferred Qualifications: What You’ll Own

Platform Strategy & Vision:

• Define and lead the product vision for the AI Decisioning Platform, aligned with business goals across risk, compliance, and credit.

• Articulate a long-term roadmap that scales decisioning capabilities globally, across high-volume, low-latency environments.

End-to-End Stack Ownership:

• Drive modernization across the entire AI decisioning stack, including:

• Foundational data ingestion and quality frameworks

• Real-time and batch feature computation

• AI model training, execution and orchestration

• Rules engines, decision logic, and policy evaluation

• Monitoring, alerting and agentic response

• Ensure the platform is modular, scalable, and domain-agnostic while supporting domain-specific needs.

Product Development & Execution:

• Lead product lifecycle from ideation to launch, with an emphasis on customer-centric design and developer experience.

• Balance technical depth and product intuition to make prioritization and tradeoffs in a complex ecosystem.

Speed, Accuracy & Resilience

• Set the product direction for improving decision latency, model integration speed, and decision quality.

• Prioritize performance, reliability, and observability as first-class platform capabilities.

Cross-Functional Leadership

• Collaborate with fraud, credit, compliance, data science, and infrastructure teams to understand evolving needs and use cases.

• Align stakeholders across domains to drive standardization, reduce duplication, and accelerate adoption.

What We’re Looking For

Minimum Qualifications:

• 10 years in product management, with 5 years in platform, ML Ops, ML infrastructure, or decisioning systems

• Strong technical background in data analytics, ML/AI platforms, feature stores, or policy engines

Preferred Qualifications:

• Proven track record building data-driven, ML/AI, real-time decisioning or scoring platforms at scale

• Experience supporting multiple risk domains or regulated environments is a strong plus

Leadership & Mindset:

• Strategic thinker who can own a long-term vision while delivering iteratively

• Platform evangelist who treats internal teams as customers

• Excellent communication and stakeholder alignment skills

• Comfortable leading in a matrixed, fast-paced environment

Why Join Us?

This is a career-defining opportunity to shape the next-generation of AI decisioning platform at Pay Pal — impacting billions of decisions annually across fraud, credit, and compliance. You'll join a mission-driven team, modernizing and building scalable AI and decisioning infrastructure that powers the future of trustworthy financial innovation.

We’re not just optimizing decisions. We’re reimagining how they're made — faster, smarter, and safer.

Ready to redefine AI decisioning at Pay Pal? Apply now and help us build what’s next.

Subsidiary:

Pay Pal

Travel Percent:

0

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

San Jose, California | ($218,000.00 - $323,950.00 Annually)

Additional Location(s) | Pay Range:

No other locations are assigned to this requisition currently.

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, Pay Pal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the Pay Pal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At Pay Pal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

Pay Pal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, Pay Pal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisitionpaypal.com.

Belonging at Pay Pal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at Pay Pal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at Pay Pal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.