The Company

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Software Engineer (Full Stack – Web) will help shape Pay Pal’s self-service customer experiences by designing and building scalable, high-quality web solutions for the Help Center and Contact Us experiences. As part of the Customer Success Self-Service team, this role focuses on delivering end-to-end web experiences across frontend and backend layers, used by millions of customers across Pay Pal, Venmo, and Hyperwallet. The engineer will own features from design through production, collaborate closely with cross-functional partners, and apply modern web frameworks, clean architecture principles, and strong testing practices. The role also explores emerging AI-driven capabilities to improve customer engagement, efficiency, and self-service success at global scale.

Job Description: Essential Responsibilities:

• Implements tasks within the Software Development Lifecycle (SDLC), receiving structure and oversight from more experienced staff
• Follows well-established internal conventions and standard procedures
• Understands internal standards & processes an applies them to make technical decisions
• Collaborates with peers, manager, and project lead to gain understanding of tasks and review solutions
• May contribute to code & design reviews

Expected Qualifications:

• 1 years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

The Customer Success Self-Service team at Pay Pal is seeking a highly skilled Software Engineer (Full Stack – Web) to help build and evolve next-generation self-service experiences. This role focuses on developing scalable, reliable web solutions that power the Help Center and Contact Us experiences across Pay Pal’s global ecosystem.

As a CL5 engineer, you will play a key role in designing, implementing, and owning full-stack web components, working across modern frontend frameworks and backend services. You will collaborate closely with product managers, architects, designers, and fellow engineers to deliver user-centric, high-performance solutions aligned with Pay Pal’s business and customer experience goals.

Key Responsibilities

• Design, develop, and maintain scalable full-stack web solutions for Help Center and Contact Us experiences.

• Own features end-to-end, including technical design, implementation, code reviews, testing, automation, and production releases.

• Build reusable frontend components and backend services that support platform consistency, scalability, and long-term maintainability.

• Partner with cross-functional teams to translate product and UX requirements into robust technical solutions.

• Apply modern web architecture patterns and best practices for performance, accessibility, security, and reliability.

• Optimize applications for speed, scalability, SEO, and cross-browser/device compatibility.

• Explore and contribute to AI-driven enhancements that improve customer engagement and self-service efficiency.

• Provide technical guidance, mentorship, and code quality leadership within the team.

Required Qualifications

• Bachelor’s degree (or equivalent) in Computer Science or a related field.

• 5 years of professional experience in full-stack web development.

• Strong proficiency in HTML, CSS, JavaScript, and TypeScript.

• Hands-on experience with modern frontend frameworks such as React or Angular.

• Experience building server-side applications using Node.js and related frameworks.

• Solid understanding of web performance optimization, accessibility standards, and SEO best practices.

• Experience with RESTful APIs, integration patterns, and version control systems (Git).

• Proven experience with unit testing, functional automation testing, and CI/CD pipelines.

• Strong focus on building secure, scalable, and maintainable web applications.

• Knowledge of Java and experience working with Java-based backend systems is preferred.

Preferred Attributes

• Strong ownership mindset with the ability to drive solutions independently.

• Excellent collaboration and communication skills in Agile/Scrum environments.

• Passion for building intuitive, user-centric web experiences.

• Interest in payments, financial technology, and building products at global scale.

Subsidiary:

Pay Pal

Travel Percent:

0

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

San Jose, California | ($116,500.00 - $173,250.00 Annually)

Additional Location(s) | Pay Range:

No other locations are assigned to this requisition currently.

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, Pay Pal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the Pay Pal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At Pay Pal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

Pay Pal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, Pay Pal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisitionpaypal.com.

Belonging at Pay Pal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at Pay Pal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at Pay Pal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.