The Company

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job involves identifying issues and recommending best practices to enhance user experience through effective content. They lead functional projects, collaborating with stakeholders to analyze business trends and their impact on content strategy. This position facilitates communication between teams, ensuring seamless integration of content into user interfaces while developing strategies that align with user needs.

Job Description:

Essential Responsibilities:

• Develop and articulate clear plans to develop content strategies that align with the product's goals and user needs and meet team performance

• Perform more-complex work assignments using highly specialized content strategy knowledge and advanced business expertise

• Lead some projects or programs within the content design function and may coordinate activities of others

• Design process, product, and service improvements based on understanding of user needs and industry trends

• Determine methods and procedures on content design strategies that may impact activities of others

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Your role as a Content Designer:

You’re the ideal candidate if you’re an excellent writer who is also a design thinker and customer champion. You love using words to tell stories, to solve problems, and to make the world a better place. You’re just as happy brainstorming big-picture strategy and reviewing the end-to-end experience as you are crafting compelling headlines and helpful error messages. You’re excited to work in a fast-paced, high-tech environment that requires independent self-direction as well as collaboration and open communication. You understand the importance of presenting content strategy to stakeholders, and you’re eager to develop and share your expertise.

What you’ll do at Pay Pal

• Plan and write content for web and mobile experiences (across all touch points including navigation and user interface copy, emails, in-app notifications, chatbots, and help).
• Transform global product requirements into a strategy for how you will use content to meet business goals and solve real customer problems.
• Present your work and articulate your approach to teammates, product owners, and other stakeholders.
• Collaborate with Design on page layout, interactions, and visual tone.
• Coordinate content with Brand, Marketing and Operations teams to ensure we create a consistent end-to-end experience.
• Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real results.
• Maintain and evolve Pay Pal’s content standards, including voice and tone.
• Learn a lot, make an impact, have fun.

What do you need to bring

• 8years of professional writing experience.
• 4+ years of UX writing experience,
• Fluency in written English.
• Excellent, highly creative writing and critical-thinking skills.
• Experience working with content standards, such as style and voice and tone guidelines.
• Experience working across multiple platforms, like web, app and mobile.
• At ease contributing to multiple projects, setting stakeholder expectations, working individually and collaborating across teams.
• Experience in financial services, payments, B2B or B2C e-commerce is preferred.
• Bachelor’s degree, master's degree or an equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related fields is preferred, but not required.
• Experience working with AI tools, Figma, etc.

Subsidiary:

Pay Pal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, Pay Pal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the Pay Pal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At Pay Pal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

Pay Pal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Pay Pal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at Pay Pal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at Pay Pal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at Pay Pal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.