The Sr. Staff Designer for Trust & Privacy will lead the design and strategy for intuitive experiences that foster trust and proactively address any privacy concerns across PayPal and its global subsidiaries. The ideal candidate will possess a solid understanding of fin-tech product nuances, and the complex sensitivities consumers have regarding their personal data – especially in the context of AI-driven data collection – to identify opportunities to instill confidence and alleviate privacy concerns, furthering customer trust in PayPal. This role demands the ability to connect customer and business goals through high-quality craft and compelling storytelling, while staying at the forefront of design, technology, and privacy innovation to deliver transparent customer-centric experiences.

Essential Responsibilities:

• Develop and articulate clear objectives in enhancing user and customer experiences that deliver results and meet organizational goals
• Influence decision-making at the senior leadership level
• Perform the most highly complex digital and physical products and services using domain knowledge and extensive business expertise
• Develop and deliver innovative strategies that benefit customers and product users
• Lead major business projects which impact the Experience Design job family
• Design, evaluate, and select process, product, and service improvements based on thorough understanding of user and customer needs and industry trends
• Mentor and guide junior team members in user-centered design practices.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

What you'll do:

• Lead the vision and delivery of Trust & Privacy experiences that build confidence across PayPal’s platforms.

• Influence strategy with insights and prototypes for transparent, AI-powered privacy controls.

• Collaborate with research, content, product, and engineering to integrate privacy into every experience.

• Evolve scalable design systems and mentor designers in responsible, privacy-first practices.

• Align customer trust and business goals through storytelling, craft, and innovation.

What we're looking for:

• Proven success delivering enterprise-scale, cross-platform design solutions.

• Experience in product design for B2C/B2B products, bonus if the experience is in fintech and/or Privacy and Security domain.

• Systems thinker able to bridge design, business, and technical needs.

• Deep knowledge of privacy and data sensitivities, especially in AI contexts.

• Portfolio showcasing product delivery and forward-looking concept work.

• Strong communicator and storyteller, influencing at all levels.

• Passion for design, tech, and privacy innovation with a customer-first mindset.