The Company
Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary: What you need to know about the role
You will lead Pay Pal’s Communications across Germany, Austria, and Switzerland, strengthening and protecting our reputation with consumers, merchants, partners, media, and policymakers. Based in Berlin, you’ll serve on the regional leadership team and advise the GM, DEATCH, shaping how Pay Pal shows up in the market and public conversation.

Meet our team
The DEATCH Communications Team is a small in-market group supported by agencies and global partners. You’ll collaborate with Sales, Marketing, Product, Legal, and Risk & Compliance. This role reports to the Head of Global Markets Communications in New York.

Your way to impact
You’ll elevate Pay Pal’s visibility in Germany through integrated, insight-led campaigns. You’ll also lead issues and crisis communications, strengthening trust and positioning Pay Pal as a leader in digital commerce.

Job Description:

Essential Responsibilities:

• Lead complex communication projects and campaigns, ensuring alignment with business objectives.

• Develop and execute advanced communication strategies to enhance brand visibility and reputation.

• Collaborate with senior leadership to identify communication opportunities and challenges.

• Implement best practices for communication management and reporting.

• Ensure compliance with relevant regulations and standards in all communication efforts.

• Provide mentorship and technical guidance to the communications team.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• Additional Responsibilities & Preferred Qualifications:Your day-to-day

• Lead and execute all Communications strategy and operations across Germany, Austria, and Switzerland.

• Build and deliver strategic narratives and multi-channel communications that support business growth and strengthen Pay Pal’s brand reputation.

• Partner with local and global teams to craft earned, owned, and social media strategies that drive engagement and advocacy.

• Act as the market lead for crisis and issues communications, including reputation management tied to fraud, scams, and operational topics.

• Advise executives on media engagement, public speaking, and thought leadership opportunities in the market.

• Manage relationships with external communications consultants and agencies, aligning them with internal priorities and standards.

• Drive communications measurement and reporting frameworks, ensuring insights guide future strategy.

• Mentor and support team members to embed best practices and foster career growth within the function.

• What you need to bring

• Deep, hands-on experience leading communications in payments, fintech, or technology.

• Proven track record managing complex issues, engaging media and shaping brand reputation in dynamic environments.

• Strong strategic thinking, storytelling skills, and a hands-on approach to execution.

• Confidence engaging with senior leaders, media, and external partners.

• Strong German media relationships.

• Excellent cross-functional collaboration skills and the ability to translate technical or finance detail into clear public narratives.

Qualifications:

• 12+ years senior experience in PR and communications with a strong record in complex, regulated environments (ideally payments, fintech or commerce).

• Native-level German and excellent written and spoken English.

• Documented experience leading crisis communications and regulatory engagement in payments or a similarly regulated industry.

Subsidiary: Pay Pal

Travel Percent: 0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, Pay Pal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the Pay Pal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits: At Pay Pal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are: Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion:

Pay Pal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, Pay Pal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at Pay Pal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at Pay Pal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at Pay Pal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.