Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are:

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary:

Job Summary The Technical Services Senior Manager leads the Implementation and Delivery Teams for India (Net Sec), requiring exceptional attention to detail and interpersonal skills to thrive in a fast-paced environment. This role provides strategic direction for the team, ensuring the organization remains at the forefront of network security innovation while managing daily operations and key stakeholder relationships. You will be responsible for the team's talent development, operational excellence, and overall business integration.

Key Responsibilities Provide strategic direction and technical vision for the Technical Services team, ensuring the India organization remains at the forefront of network security innovation, including SASE.Manage daily activities of the consulting organization, ensuring high-quality delivery of professional services and resident engineering engagements.

Lead a team of delivery professionals with a focus on active career coaching, training, and talent development, including hiring, promotions, and performance management.

Act as a key liaison for Sales Leadership, ensuring technical requirements align with customer business outcomes and expectations through effective collaboration.

Collaborate with external partners to enhance their service product offerings and delivery capabilities, fostering ecosystem growth.

Provide consistent status updates to regional leadership and play an active role in Quarterly Business Reviews (QBRs).Serve as a calm, decisive leader during customer escalations, ensuring swift resolution while maintaining professional composure.

Qualifications:

Required Qualifications Bachelor's degree with 12+ years of related experience, OR Master's degree with 8+ years of related experience, OR PhD with 5+ years of related experience.7+ years of experience managing teams of 10 or more service delivery professionals, specifically within a high-growth technology environment.

Solid technical foundation in Internet security concepts and hands-on experience with Network Security product implementations.

Excellent written and verbal communication skills, with a knack for translating technical complexity into business value.

Preferred QualificationsMBA or Master's degree.

Exceptional ability to present to internal executives and external clients, with the power to influence decision-making at all levels.

Demonstrated ability to oversee multiple concurrent engagements and prioritize a complex workload proactively.

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.