About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About the Team:

Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, Rev Ops, Enablement, and Leadership teams to remove barriers to adoption, optimise performance, and support long-term retention and growth.

Our focus is not only customer satisfaction — it is operational impact. We align cross-functional stakeholders internally and externally to ensure Outreach drives real business results.

The Role:

At Outreach, Customer Success Managers are revenue accelerators and AI adoption drivers.

As a CSM, you are accountable for driving measurable customer outcomes, accelerating AI-powered workflow adoption, and owning the retention strategy across your book of business. While Client Account Executives lead commercial negotiations, you ensure customers realise sustained value, embed Outreach deeply into their revenue processes, and position the account for long-term growth.

This is a high-ownership, high-impact role requiring strategic thinking, commercial awareness, and the ability to translate product usage into executive-level business value. We value strategic thinking, curiosity, collaboration, and accountability in equal measure.

Location: London (2 days per week in office)