Get to know Okta:

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Location: We’re seeking a dynamic and motivated individual to join our team in one of our key office locations: San Francisco, Bellevue, or Chicago.

About the Internship

Join our Digital Solutions team at the forefront of HR transformation! We're revolutionizing the employee experience and streamlining our People Operations support function through innovative AI solutions. As part of Project Basecamp AI, you'll work on implementing cutting-edge artificial intelligence capabilities within our Service Now HR Service Delivery platform.

Digital Solutions partners closely with HR stakeholders and our internal technology teams to scope, design, build, and deploy system enhancements that transform how we work and automate critical processes. This internship offers a unique opportunity to gain hands-on experience with enterprise AI implementations while making a tangible impact on thousands of employees.

What You’ll Get to Do

Lead AI-Powered Case Management Initiatives:

• Design and build intelligent automation solutions that transform our employee case routing and resolution process

• Implement AI-driven case categorization using Natural Language Processing (NLP) to automatically classify and tag incoming HR requests

• Develop intelligent case assignment capabilities that route cases to the right HR specialist based on content analysis, urgency levels, and team workload

• Create similar case detection functionality that suggests relevant resolutions based on previously solved cases

Collaborate Cross-Functionally:

• Partner with TDI (Technology, Data & Infrastructure) and Engineering teams to solve complex technical challenges

• Work alongside People Operations Specialists to understand pain points and requirements

• Present findings and recommendations to project stakeholders

Drive Operational Excellence:

• Analyze current HR case management workflows and identify automation opportunities

• Reduce manual hours spent triaging tier 1 support cases in Service Now

• Measure and report on AI implementation success metrics

Learn and Grow:

• Gain deep knowledge of HR operational support areas including employee data management, self-service transactions and FAQ inquiries

• Develop expertise in Service Now HRSD platform and AI/ML capabilities

• Build experience with enterprise-grade machine learning tools and AI technologies

Who We are Looking For

• Currently pursuing a Bachelor's or Master's degree in Business Administration, Data Science, Information Systems, or related field and graduating December 2026 or Spring 2027

• Data-first mindset with strong analytical and problem-solving skills

• Genuine interest in Operations and improving employee experiences

• Interest in machine learning tools and demonstrated AI proficiency (coursework, projects, or self-study)

• Ability to translate business requirements into technical solutions

• Strong communication skills with ability to explain technical concepts to non-technical stakeholders

• Self-starter who can work independently and collaboratively in a fast-paced environment

Okta’s Intern Program

As an intern, you’ll do real work that matters. While you’re on board, you’ll work on meaningful projects and have an opportunity to see what working at Okta is all about. You’ll also have the support of your mentor and manager to help you develop new skills.

Our interns have the opportunity to build a strong community - with their fellow interns, within their teams, and with the broader company. We want you to grow professionally and you’ll do that through participating in events like our Executive Speaker Series and Brown Bags. And of course, we want you to have fun too. We offer 12 week internships in the U.S. in the Summer and 16 week co-ops in Canada. You may choose from the following options: May 26 – August 14 or June 15 – September 4.

P24321_3341960

Below is the annual base salary range for candidates located in San Francisco Bay Area. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $28—$28 USD

What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits

• Making Social Impact

• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.