About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/ Department:

Under direct supervision responsible for communicating directly with clients, following client instructions for opening accounts for the Business unit, and managing the end-to-end process. This role is responsible for identifying and resolving problems within established guidelines. It is an entry level position with opportunity to develop professionally.

The key responsibilities of the role include:

• Responsible for ensuring timely and accurate opening of client accounts within established guidelines.
• Responsible for quality-review of client documentation in line with the existing procedures and compliance guidelines
• Communicate with an international client base by phone and email to ensure all requirements are met
• Ensures day to day deliverables are met.
• Handles resolution of issues raised by clients, highlights issues to the supervisors/experts
• Tracks trends within the daily deliverables (SLA/KRA) and work along with supervisor to enhance their processes / procedures knowledge.
• Responsible for identifying and resolving problems within established guidelines
• Expected to use some initiative but refer more complex problems to supervisors/experts
• Works effectively as a team member but also independently
• Working towards becoming proficient in all areas of the job
• Participate in projects as needed
• Follows the incident/regulatory breach (operational risks) arising from processes reporting procedure with rigor
• This role specializes in directly assisting clients with Northern Trust’s online banking portal.

Skills/Qualifications:

The successful candidate will benefit from having:

• A College or University degree or at least 12 months of relevant work experience
• High level oral and written communication skills are required
• Basic Functional / Industry Knowledge is preferred
• Analytical and problem-solving skills are required
• Working knowledge on MS-Excel, Outlook, Teams, and Word

Shift Schedule: 8PM - 5AM

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #Made For Greater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Manila Office

The Northern Trust Manila office celebrated a decade of excellence in 2024. Through agility, resiliency, innovation, and excellence, they have evolved into a dynamic hub with diverse capabilities and a thriving workforce of over 1,200 — driving meaningful impact and sustainable growth. Learn more.