Job Description

A Technical Program Manager Senior is part of a key team of Technology professionals managing technical programs that deliver significant business value to Nordstrom and its customers. The Technical Program Manager Senior partners with internal stakeholders and external vendors to develop, design, build, and launch technology solutions. This position interacts with people in both business and technical roles to create specifications and resolve issues with an eye toward continuous improvement. This position works across departments and functional lines on a variety of programs that range in scope, risk, and complexity.

As part of the Employee Experience Technology organization, this Senior Technical Program Manager will support our Endpoint Platform Services team. This team builds, configures, and secures Windows, Mac, and Mobile endpoints across Nordstrom, enabling scalable, secure, and productive technology experiences for employees through platform modernization, automation, and strategic lifecycle management.

A day in the life…

• Combines understanding of the standards, concepts and principles of program management to solve practical needs of the business, while independently managing small to moderate programs

• Proactively manages work execution through program dependencies, risks, schedules, budgets and understands the importance of requirements gathering, prioritization, and clear stakeholder communication

• Utilizes Agile and Waterfall development concepts, planning and ceremonies

• Uses data to report status, performance and communicates using fact-based and relevant data

• Possesses awareness and practical experience with technology (e.g. Cloud, APIs, services, Windows stack, open source, database technologies, etc.)

• Applies engineering lifecycle knowledge to feature design, task estimation, design review, story creation, triage, schedule and performance standards

Key Responsibilities:

• Program Leadership: Own end-to-end program execution for the full backlog of initiatives, ensuring alignment with company objectives and endpoint modernization strategies.

• Program Planning: Partner with business, product, and technology leaders to document the technical delivery of roadmap, defining deliverables, milestones, and dependencies.

• Stakeholder Management: Collaborate with senior executives, business units, product managers, and technical teams to understand the needs, drive delivery, and communicate effectively.

• Risk Management: Identify risks, develop mitigation strategies, and proactively address challenges to ensure program continuity and success.

• Technical Integration: Partner with engineering teams to manage system data migrations, and overall technical design, ensuring compliance with architecture standards and security protocols.

• Change Management: Ensure Change Management plans have been developed and aligned in the overall timeline to tech milestones. Supports development and facilitation of any technical change management needs.

You own this if you have…

• Bachelor's Degree in Information Technology, Computer Science, Data Science or related experience required

• 5+ years of Project or Program Management experience

• 5+ years of demonstrated successful program delivery

• Management of programs with cross-functional stakeholders

• An understanding of SDLC methodologies

• Experience translating technical requirements into plans

• Experience translating business requirements into executable technical tasks

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$142,000.00 - $220,500.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf