Job Description

The Program Manager Tech 1 on the Software Asset Management (SAM) team within Nordstrom Technology will support the execution and maturity of the SAM program by coordinating cross‑functional activities, maintaining accurate software asset data, and ensuring adherence to SAM processes throughout the software lifecycle. This role helps drive license compliance, usage optimization, and operational excellence through strong organization, documentation, and communication skills.
A day in the life...

• Support SAM program operations by maintaining project plans, remediation trackers, audit‑readiness materials, and documentation for workflows and processes.
• Assist with governance activities by gathering entitlement and deployment data, preparing draft Effective License Position (DELP) inputs, and identifying discrepancies for review.
• Support audit defense activities by gathering accurate data, validating findings, preparing fact‑based summaries, and helping construct clear evidence packages that defend Nordstrom’s compliance position.
• Analyze software usage, entitlement, and deployment data to identify key insights that strengthen audit responses, clarify vendor claims, and inform fact‑finding discussions.
• Retrieve and organize data from Flexera One and other systems to support compliance assessments, reporting, and optimization analysis.
• Manage and resolve tickets in the Service Now queue promptly while maintaining a customer‑focused mindset.
• Produce recurring reports and dashboards that summarize usage trends, compliance risks, and optimization opportunities with strong attention to accuracy.
• Collaborate with cross‑functional partners (engineering, sourcing, procurement, finance) to collect information, clarify requirements, and drive follow‑ups to completion.
• Contribute to the creation and maintenance of knowledge base articles, templates, and process documentation.
• Leverage AI tools (e.g., M365 Copilot, Excel automation, workflow assistants) to streamline tasks, improve reporting, enhance communication, and increase overall efficiency.
• Escalate risks, data gaps, and issues proactively with clear context, proposed next steps, and documented findings.
• Support audit and renewal activities by validating data, preparing summaries, and tracking requests or open questions.
• Apply foundational understanding of software licensing, SAM tools, and IT asset management principles to improve data quality and program outcomes.

You own this if you have...

• 3+ years of experience in program management and project execution
• 3+ years in ITAM/SAM operations, IAITAM (e.g. CSAM) certification preferred
• Proficiency in Microsoft Excel (pivot tables, lookups, formulas) and comfortable working with large, complex datasets.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines.
• Ability to communicate clearly to both technical and non‑technical audiences and document processes effectively.
• Foundational understanding of IT asset management principles, software lifecycle concepts, and basic software licensing terminology.
• Ability to identify issues, analyze data, and summarize findings in a simple, intuitive format to support business decisions.
• Strong collaboration skills with the ability to influence outcomes through follow‑through and clear communication.
• Proficiency with Flex Net Manager Suite (FNMS) / Flexera One, Service Now, JIRA, Coupa, vendor consoles, or Microsoft 365 tools preferred.
• Comfortable using AI‑powered productivity tools to enhance work quality, accuracy, and speed.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Applications are accepted on an ongoing basis.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

California: $88,500-$162,500 annually, Colorado: $88,500-$138,500 annually, Connecticut: $88,500-$162,500 annually, Hawaii: $88,500-$138,500 annually, Illinois: $88,500-$138,500 annually, Maryland: $88,500-$162,500 annually, Massachusetts: $88,500-$162,500 annually, Minnesota: $88,500-$138,500 annually, Nevada: $88,500-$138,500 annually, New Jersey: $88,500-$162,500 annually, New York: $88,500-$162,500 annually, Rhode Island: $88,500-$138,500 annually, Washington: $88,500-$162,500 annually, Washington D.C.: $104,500-$162,500 annually

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_15_Full_Time_ES-US.pdf