Job Description

The Platform Engineer 1

is a key member of the Productivity and Collaboration Platforms team, responsible for designing, developing, and supporting solutions across our portfolio of enterprise platforms: Share Point, MS Teams, Exchange, and Slack, as well as extending to our extended org which includes Service Now, Jira, and endpoint devices. This role is focused on building self-service capabilities that empower partner teams, reduce escalations, and drive operational excellence. The Platform Engineer 1 will move beyond reactive support, proactively identifying opportunities to streamline workflows, automate repetitive tasks, and deliver scalable solutions that deflect common issues before they reach escalation.

This role is offered as hybrid in Seattle, WA. Candidates must be available to work in office at the Nordstrom corporate headquarters a minimum of 4 days/week to be considered for this position.

A day in the life...

Key Responsibilities:

• Build deployment packages for Software Center and manage Group Policy Objects

• Design, develop, and implement automation solutions and integrations across Share Point, MS Teams, Exchange, Slack, and Service Now to enable self-service and reduce manual escalations.

• Analyze incident and request data to identify patterns and opportunities for automation or process improvement.

• Collaborate with other engineers and partner teams to gather requirements, define solution architectures, and deliver robust, maintainable code.

• Build and maintain scripts, bots, workflows, and connectors using PowerShell, Power Automate, GitHub, and other relevant tools.

• Develop and maintain technical documentation, knowledge articles, and self-service resources for end users and partner teams.

• Participate in the incident response process for complex or high-impact issues that require engineering intervention.

• Contribute to the continuous improvement of monitoring, alerting, and reporting for supported platforms and services.

• Stay current with platform updates, best practices, and emerging technologies in the collaboration and automation space.

• Support the team’s transition from reactive support to proactive engineering by mentoring others and sharing knowledge.

You own this if you have...

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent degree.

• 1+ years of experience with deploying apps with Microsoft Software Center.

• 1+ years of experience managing Group Policy Objects

• 1+ years of experience in a technical engineering role supporting enterprise collaboration platforms (Share Point, MS Teams, Service Now, Jira, Exchange, Slack, or similar).

• Experience designing, building, and maintaining automations, scripts, or integrations using PowerShell, Python, JavaScript, or similar tools.

• Familiarity with REST APIs, webhooks, and platform-specific SDKs for integration work.

• Understanding of ITSM processes and experience working with incident, request, and change management workflows.

• Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and deliver sustainable solutions.

• Excellent communication and collaboration skills, with a customer-focused mindset.

• Ability to work independently and as part of a cross-functional team in a fast-paced environment.

• Willingness to participate in an on-call rotation as needed.

Preferred Qualifications:

• Experience with Microsoft Power Platform (Power Automate, Power Apps), Service Now development, or Jira administration.

• Familiarity with cloud computing environments (Azure, AWS, GCP).

• Experience with source control systems (specifically GitHub) and CI/CD pipelines.

• Knowledge of security best practices for collaboration platforms and automation.

More about you...

• You are passionate about automation, efficiency, and enabling others to do their best work.

• You thrive on solving problems and proactively seek out opportunities to improve systems and processes.

• You are eager to learn new technologies and continuously develop your skills.

• You are comfortable working with ambiguity and can adapt to changing priorities.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$104,500.00 - $162,500.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_15_Full_Time_ES-US.pdf