Job Description

We’re looking for a strategic and hands-on Senior Manager of Site Reliability Engineering to lead our SRE team in delivering resilient, scalable, and high-performing systems. This role is central to our mission of operational excellence and customer satisfaction. You’ll guide a team of talented engineers, champion automation, and collaborate across disciplines to ensure our infrastructure supports business growth and innovation.

A day in the life...

• Lead & Inspire Build and mentor a high-performing SRE team. Foster a culture of ownership, innovation, and continuous learning.

• Drive Reliability Ensure the availability and performance of critical services through proactive monitoring, incident response, and root cause analysis.

• Automate Everything Reduce manual toil by implementing automation across deployment, recovery, and scaling processes.

• Monitor & Observe Define and execute observability strategies using New Relic**, **Splunk, and other tools to detect and resolve issues before they impact users.

• Collaborate & Align Partner with engineering, product, and operations teams to align reliability goals with business priorities.

• Plan for Scale Lead capacity planning and performance tuning for services running on AWS EKS and other cloud-native platforms.

• Measure & Improve Establish and track SLOs, SLAs, and error budgets. Continuously refine processes to improve system reliability and team efficiency.

You own this if you have...

• Experience5+ years in SRE, DevOps, or infrastructure engineering, with 2+ years in a leadership role.

• Technical Depth Expertise in cloud platforms (especially AWS**), container orchestration (Kubernetes, **EKS), and CI/CD pipelines.

• Programming Skills Proficiency in Python, Go, or Java.

• Tool Mastery Hands-on experience with New Relic**, **Splunk, Kubernetes

• Problem Solver Strong analytical skills and a passion for root cause analysis and continuous improvement.

• Communicator Clear, concise, and collaborative communicator who thrives in cross-functional environments.

• Education Bachelor’s degree in Computer Science, Engineering, or equivalent experience.

Bonus Points

​Experience with large-scale distributed systems.

Familiarity with ITIL or similar incident management frameworks.

Cloud certifications (e.g., AWS Solutions Architect, Google Cloud

Professional Engineer).

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$191,000.00 - $297,000.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf