Job Description

We are seeking a Senior Operations Manager with strong warehouse leadership and distribution center operations experience to support our fast‑paced, high‑volume environment. In this role, you will develop leaders, drive operational efficiency, oversee KPI performance, and execute warehouse strategies that support safety, quality, and productivity.

The Senior Operations Manager is an experienced, strategic people leader with 5–7 years of experience leading managers and driving fulfillment center, logistics operations, or warehouse operations management. You will guide the development of leaders, influence engagement, support succession planning, and manage key programs, processes, and performance metrics across the operation.

Shift Information

This role is on our D Shift (Night Shift / Weekend Shift):

Saturday, Sunday, Monday: 6:00 pm – 6:00 am

Tuesday: 1:00 pm – 4:00 pm

This schedule is ideal for leaders who thrive in overnight operations, enjoy 12‑hour shifts, and excel in weekend night shift leadership.

A Day in the Life…

As a Senior Operations Manager, you will:

Drive results tied to safety, quality, productivity, cost reduction, and overall warehouse performance

Lead, coach, and develop a team of ~7 Operations Managers and their supporting teams across multiple departments

Recruit, select, onboard, and train high‑performing leaders to strengthen our leadership pipeline and support succession planning

Use strong judgment and data‑driven decision‑making to solve complex operational challenges

Promote equity, consistency, and inclusion across the network

Meet financial expectations by managing budgets, monitoring variances, and initiating corrective actions

Drive KPI metrics, 4DX initiatives, operational scorecards, and continuous improvement projects

Partner with onsite and virtual operational support teams to test, pilot, and implement building‑wide solutions

Improve process efficiency, reduce waste, and support scalable operational performance

​You Own This If You Have…

6+ years of experience in warehouse operations, distribution center leadership, or logistics management in a managerial capacity

Experience managing and developing managers in a high‑volume environment

Strong time‑management capabilities and the ability to prioritize in a fast‑paced operation

Proven success in leadership development, coaching, and supporting manager‑level growth

Deep knowledge of warehouse Key Performance Indicators (KPIs) and operational analytics

Demonstrated success managing projects, programs, and continuous improvement initiatives

Strong ability to interpret data and drive action based on improvement opportunities

Excellent verbal and written communication skills

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$80,500.00 - $135,500.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf

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