Please note that the selected candidate must be based in North America. Join Nokia's Deployment Services team as a Project Manager, a pivotal role managing the successful implementation of our services product suite. You will be the central driving force, coordinating diverse internal teams (including Engineering, TAC, and PLM) and external resources, while acting as a key customer-facing interface to ensure seamless project delivery. We seek a leader with exceptional communication and presentation skills, capable of analyzing complex issues, diffusing tense situations with tact, and escalating critical matters to resolution. If you possess advanced organizational skills, can provide succinct reports, and are driven by achieving tangible results in on-time delivery, cost management, and customer satisfaction, we invite you to apply and contribute to delivering world-class customer service.

You have:

• Bachelor’s degree or equivalent experience required. BS in Business Administration, CS, EE, Engineering or ME strongly preferred.
• Must have 5 years’ experience in customer service, program or project management in cross functional program management (HW/SW/Test/Manufacturing/Sales/Support/Engineering) in telecommunications field.
• Direct experience with CSP customer Optical Deployments (ex. Verizon, AT&T, Lumen) is desirable
• Advanced skills using Microsoft Office Suite particularly Microsoft Project, Excel, PowerPoint, Word, Visio and Share Point.

It would be nice if you also had

• PMP certification or Project Management related certification is a plus.

• Develop and implement project plans for deployment and professional services.

• Manage customer implementations, including interfacing with and managing support partners.

• Develop and implement cost-effective logistics and deployment strategies.

• Define and manage cross-functional action registers and internal departmental project plans.

• Provide quotes for requested services during the pre-sales phase.

• Ensure the deliverability of service offers, identifying and mitigating risks.

• Monitor operational KPIs (SLA, time, scope, quality, health & safety) and initiate mitigation.

• Deliver projects within customer and project-specific cost and margin targets.

• Control, report, and optimize services delivery performance. Collect and compare actual service delivery performance against baselines.

• Implement proactive re-planning to address deviations in service delivery. Participate in periodic customer reviews (e.g., Review Meetings, AIR meetings).