In this role with your advanced technical and product support knowledge you will thrive in the Care service delivery team. In this global, 24x7 support environment, you will take ownership of complex troubleshooting cases, particularly at the solution/system level. You will also serve as the primary interface to R&D, escalating customer issues and ensuring their resolution through proactive follow-ups.

You have:

• Engineering Graduate in Telecommunications/IT/Computer Science/Electronics with overall 6+ years of experience including 3+ years in IMS Domain (care/support/development).
• Practical experience and understanding of 3G,4G,5G Cellular Networks (UMTS, LTE, NR in Core domain) and IP Networks.
• Hands-on experience with Protocols like SIP, Diameter, TCP/IP/SCTP, UDP, SOAP, HTTP2, SS7, M3UA etc.

It would be nice if you also had:

• Flexibility to travel for project/issue onsite in short notice and/or join customer critical activities.

• Fluency in spoken and written English.

• Identify and proactively solve demanding problems and communicate them to key stakeholders.

• Participate as an SME in the IMS/VoLTE technology area in customer issues via ticket handling and projects.

• Involve in emergency and 24/7 duty for global IMS customers.

• Drive implementation, Integration, Acceptance Test, Care & R&D for Telecommunication products like Application Servers, Session Border Controller, sCSCF, iCSCF, iBCF, BGCF,eCSCF.

• Manage 4G VoLTE Call flow, e.g., 4g-4g, eSRVCC, Conference, etc, 5G VoNR.

• Contribute in Root Cause Analysis for Complex Customer Tickets.

• Engage with virtual teams in a 247 environment and collaborate to arrive at a feasible solution.