This role leads L1 teams in monitoring and managing IP/MPLS network incidents, ensuring timely resolution and escalation. It involves overseeing 24x7 network monitoring, adhering to SOPs, and coordinating major incident responses. The position requires basic to intermediate IP/MPLS technical expertise and strong communication skills.

You have:

• 6-10 years of experience with a B.E/B.Tech/M.E/M.Tech/MCA degree in Telecommunication Engineering, Computer Science or equivalent.
• IP/MPLS Incident Management: Experience in leading incident detection, logging, prioritization, and resolution.
• Escalation Management: Ability to manage P1/P2 incidents and coordinate major incident response.
• Network Monitoring: Proficiency with NMS and alarm monitoring tools for 24x7 oversight.
• IP/MPLS Fundamentals: Basic to intermediate understanding of IP networking, MPLS architecture (L2VPN/L3VPN), OSPF, and BGP.

It would be nice if you also had:

• Team Leadership/Mentoring: Experience in guiding and mentoring junior engineers.

• Process Adherence: Strong understanding and application of Incident Management SOPs.

• Troubleshooting: Basic skills in analyzing IP/MPLS alarms, connectivity, and performance issues.

• Lead L1 teams in monitoring and handling IP/MPLS network incidents (Core, Aggregation, Access).

• Ensure accurate incident detection, ticket logging, prioritization, and timely restoration.

• Own escalation management for P1/P2 incidents and coordinate major incident troubleshooting.

• Maintain proactive and clear communication with internal stakeholders and customers during incidents.

• Oversee 24x7 monitoring of IP/MPLS networks using NMS and alarm monitoring tools.

• Track ongoing, intermittent, and recurring network issues, driving corrective actions.

• Ensure strict adherence to Incident Management, Communication, and Escalation SOPs.

• Guide and mentor L1 engineers on IP/MPLS fundamentals, alarm analysis, and SOPs.