b Family Description b Customer Services CS covers customer service in different areas such as technical support, account support, operations, maintenance, network design deployment integration transformation, and education Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases b Subfamily Description b NW Design Optimisation NWD comprises the planning and or managing the planning of communications networks for customers Covers consultation of customers on communication network performance Contains optimisation and or managing of the optimisation of customer networks Covers the execution of end to end design related activities address surveys, site surveys, design and as built for deployment projects
b Impact b Impact is short term and departmental project in scope Accountable for quality, accuracy and efficiency Actions and errors can have functional area impact b Scope Contribution b Individual Contributor Variety of complex tasks within area of responsibility, Demonstrates initiative contributes to problem solving Acts with independence and discretion in routine matters Makes decisions that affect own work Managerial Supervisory May act as Team Leader or Project Leader with some direct supervisory responsibilities in addition to own work assignments Variety of complex tasks within area of responsibility Acts with independence and discretion in routine matters Makes decisions that affect own work b Innovation b Performs routine activites to meet departmental project objectives Requires moderate supervision Applies commonly recognised concepts within their field of expertise Shares knowledge with less experienced peers or have high collegial interaction Raises innovative ideas Demonstrates adaptability to changing business environments Is willing to take on new roles or jobs appropriate to skill set in different environments and or locations b Communication b Works to influence others to accept job functions view practices and agree accept new concepts, practices, and approaches May conduct briefings with senior leaders within the job function May at times be required to negotiate regarding operational issues Has cross cultural knowledge and global mindset b Knowledge

Experience: b Established skills and knowledge of theory and principles within a professional discipline Uses functionally specific knowledge Typically 3 5 years directly related experience and a graduate equivalent degree

Independently provides optimization support to assist customers in network rollout modernization independently Performs analysis, testing, tuning and feature activation, monitoring and optimization activities in customer networks Performs MDT Minimization of Drive Test , Layer 3 trace analysis Effectively uses design and measurement tools including internal external troubleshooting tools Proactively automates optimization related activities which involve repetition, to reduce analysis time