As an IP TEC Engineer, you will troubleshoot complex IP network issues, diagnose hardware/software challenges, and provide solutions for customer problems. Collaborating with cross-functional teams, you'll lead deployments, drive root cause analysis, and contribute to product enhancements. Your role includes mentoring, ensuring high-quality standards, and supporting critical production networks while driving innovation and best practices.

You have:

• Bachelor’s degree in Engineering with 7–15 years of relevant experience.
• Provide technical requirement inputs based on customers’ deployment experiences.
• Contribute inputs to the development of software/hardware build-controlled production releases.
• Support the creation and release of hardware/software documentation and customer notifications.
• Maintain technical and design knowledge for assigned products and technologies, and provide training to lower-tier support teams.

It would be nice if you also had:

• Familiarity with the care process (especially emergency case handling), contributing as needed to the fastest possible problem resolution.

• Experience with access network nodes, integrating theoretical knowledge and principles with organizational practices and precedents.

• Advanced network and node-level troubleshooting skills for IP routers and networks, along with in-depth technical knowledge.

• Specialized expertise in IP Routing, MPLS, QoS, L2, OAM, Systems, and related areas deployed in high-availability core networks.

• Debugs complex product installations, product problems by applying both established procedures and creative alternatives.

• Writes technical application notes, field notices.

• Assists and advises Tier 1/2/3 network architecture and implementation teams. Performs on-site product adaptations or enhancements to installed product.

• Provides technical and sales support for Test and Evaluations, New Product Introductions (NPI). Maintains awareness of new products and releases through regular updates with R&D, Product Management

• Coordinates upgrade programs for Tier 1 customers (including generation of MOP).

• Provides emergency support to customers on a global basis 24/7.

• Experience / interest in working in a customer support role and environment is preferred.

• Proven aptitude for methodical problem solving. Good communication skills. Ability to work well in a close-knit