Being part of SDM team of R&D Customer support under CNS SSP organization, we are constantly working on emerging technologies and new product releases. The team consists of product experts for such leading 5G products like UDM (unified data management) and SDL (shared data layer) and we also cater to other products of SDM/REGISTERs portfolio like HSS/HLR/One-NDS/EIR/MNP/AAA. We work through NPI (new product introduction) process to deploy/integrate 5G products

You have:

• 5+ years of working experience with telecom core domain products

• Nokia SDL/One-NDS/UDM/HLR/HSS

• Responsible for NPI (New product introduction) deployments and troubleshooting along with case handling for Nokia SDL and UDM

• Detailed understanding of core network elements/solutions and experience handling E2E customer project.

• In-depth understanding of 4G/5G call flows , good understanding of 5G call flows- Basic Knowledge on Cloud Infra - both private/public cloud platforms, added advantage with deeper expertise in OCP/NCS

• Responsible for troubleshooting issues on SDL/UDM products

• Handle Crisis/Emergency support as needed

• Technology & tools: Unix Shell Scripts,Perl, Python, IPSL, usage of simulators as relevant

• Has a good understanding of AI/ML workflows with the scripting expertise (Python/Bash) needed to automate and deploy intelligent solutions.

• Contribute towards innovative initiatives to improve product troubleshooting and work towards needed tooling.

• Lead enabling programs based on NPI learnings

• Lead and contribute towards innovative initiatives to improve product troubleshooting and work towards needed tooling.

It would be nice if you also had:

• Familiarity with Agile
• Knowledge of development processes, realization and “Go To Market” processes

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Our goal is to support customers via NPI process (new product introduction) to complete their project commitment with highest quality, while provide dedicated SPOCs for our lead customers to enable faster turn around and resolutions.
• We are responsible forE2E of Customer Project (Deployment, Integration, customer acceptance Test cases development and Execution) and importantly troubleshooting complex issues working along with R&D)
• We also perform ticket handling/Emergency handling to shield R&D from Non-product cases
• We are accountable also to enable services team members on the latest product/versions.
• We are challenged to design/create solution to automate troubleshooting/system recovery via AI based tools/desired automated scripts.