As a Technical Lead, you will play a pivotal role in leading the technical resolution of complex issues for our global customers. You'll apply advanced analytical skills to diagnose, reproduce, and resolve in-field software and hardware challenges, ensuring optimal network performance. This role offers significant impact, allowing you to guide technical activities, mentor others, and contribute directly to customer success and network evolution.

What You Bring (Must-Have Skills):

We are looking for a collaborative and innovative individual with:

• Over 12 years of experience in the telecommunications domain, demonstrating a deep understanding of network operations.
• Extensive hands-on experience with Nokia Net Act (DCN, FM/PM/CM subsystems).
• Deep expertise in Linux, TCP/IP Networking, and 3GPP Wireless protocols (GSM, UMTS, LTE, 5G).
• Proficiency in advanced troubleshooting tools, including packet capture analysis (Wireshark/tcpdump).
• Practical experience with automation (Shell Scripting, Ansible), cloud-native technologies (Containers, Kubernetes, Virtualization), and databases (e.g., Oracle, MySQL, PostGres) with Python scripting.
• Demonstrated ability to lead complex technical issues, provide solutions, and manage customer escalations effectively.
• Exceptional communication, interpersonal, and problem-solving skills with a global and cross-cultural mindset.

Bonus Points (Nice-to-Have Skills):

These skills would be a great advantage, but are not essential:

• Experience with 2G/3G/4G/5G network design and troubleshooting.
• Familiarity with Radio Access Network (RAN) equipment and multi-vendor OSS systems (e.g., Ericsson, Huawei, Nokia).
• Knowledge of Network Performance Optimization (NPO) and wireless network Key Performance Indicator (KPI) analysis.
• Java development experience.
• Understanding of Data Science principles, including Artificial Intelligence (AI) and Machine Learning (ML).

Why Nokia?

At Nokia, we believe in challenging the status quo and creating technology that helps the world act together. You'll be part of a diverse and inclusive team that values innovation, continuous learning, and making a real impact. We offer:

• Career Growth: Opportunities to expand your technical expertise into cutting-edge areas like cloud, AI/ML, and leadership roles.
• Impactful Work: Directly contribute to the reliability and performance of global telecommunications networks.
• Collaborative Culture: Work alongside brilliant minds in a supportive environment where knowledge sharing is encouraged.
• Flexibility: We support a healthy work-life balance and offer flexibility where possible.
• Inclusivity: We are committed to building a team that reflects the diversity of our world, welcoming candidates from all backgrounds and experiences.

Join us in shaping the future of connectivity!

Apply Now:

If you are a motivated self-starter with a passion for solving complex technical challenges and leading with impact, we encourage you to apply! Discover how you can make a difference at Nokia.

You will be empowered to:

• Lead and manage the technical delivery of case handling worldwide, ensuring timely and effective resolutions.
• Apply advanced analytical skills to solve complex, non-routine problems and provide innovative workarounds.
• Lead and resolve critical situations across various technical activities, from software upgrades to multi-vendor issues and performance improvements.
• Act as a primary technical interface for customers on complex cases, building trust and contributing to strategic 'focus programs' for escalations.
• Identify, solve, and guide others on intricate technical problems, fostering a culture of shared knowledge.
• Manage emergency and outage topics, ensuring rapid recovery for critical issues.
• Contribute to our knowledge base, documenting solutions and providing valuable feedback for product enhancements.
• Drive continuous learning, expanding your expertise into emerging areas like cloud technologies, AI, and Machine Learning.