SNAPSHOT

Location: Meycauayan, Bulacan, PH Company: Nestlé Business Services AOA, Inc.
Full-time; Hybrid Work Setup
Bachelor’s Degree
5+ years’ experience

POSITION SUMMARY,

The Consumer Care Supervisor is responsible for driving day‑to‑day operational excellence within the Consumer Care team by ensuring timely, accurate, and high‑quality service delivery across multiple digital channels. This role oversees community management, content publishing, knowledge base updates, and promotional support, while ensuring all activities meet established service level objectives. The supervisor plays a key role in improving overall consumer satisfaction by delivering insights, supporting capability building, and maintaining efficient workflows across platforms.

A DAY IN THE LIFE …

1. Community Management (Facebook Groups & Digital Touchpoints)