Navan is seeking a Senior Business Systems Engineer (Salesforce Developer) to lead the architecture, development, and evolution of our Salesforce platform. This role is key to building scalable, maintainable solutions that support critical business functions across Sales, Marketing, Customer Success, and Finance.

Success in this role requires not only deep technical expertise, but also strong business acumen, communication skills, and the ability to collaborate effectively with both technical and non-technical stakeholders.

What You’ll Do:

Salesforce Development & Architecture

• Design, develop, test, and deploy solutions using Apex Classes, Triggers, Lightning Web Components (LWC), Flows, and Visualforce.
• Maintain and enhance existing components with a focus on performance and usability.
• Write and maintain unit tests with high code coverage; follow test-driven development best practices.
• Understand and apply Salesforce governor limits and optimization techniques.

Platform Ownership

• Serve as the technical lead on Salesforce initiatives, translating business needs into scalable solutions.
• Own the full development lifecycle, including integration with third-party and internal systems (e.g., NetSuite, Marketo, Outreach, ZoomInfo, Salesforce CPQ, LeanData).
• Conduct regular code reviews, pull request approvals, and CI/CD pipeline management.

Configuration & Automation

• Configure declarative Salesforce features: custom objects, validation rules, page layouts, Flows, etc.
• Understand and support basic Salesforce CPQ rules and configuration.
• Execute data migration, data loads, and data fixes as needed.

Platform Security & Performance

• Manage user access, roles, permission sets, and sharing rules according to best practices.
• Ensure data integrity, platform security, and system performance optimization across environments.

DevOps & Agile Delivery

• Use version control systems like Git, with knowledge of branching strategies and deployment methodologies.
• Manage deployments using tools like Gearset, Copado, or similar CI/CD tools.
• Contribute to Agile sprints, participate in stand-ups, and support planning and delivery cycles using tools like Jira.

Support & Troubleshooting

• Identify, debug, and resolve complex system issues in both sandbox and production environments.
• Leverage error logging and monitoring systems to support issue resolution.

Collaboration & Mentorship

• Collaborate cross-functionally with stakeholders across business and IT.
• Mentor junior developers and admins on best practices, development patterns, and platform strategy.
• Document system architecture, technical solutions, and business process flows.

What We’re Looking For:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
• 5+ years of hands-on Salesforce development experience with:
• Apex, LWC, SOQL, and Salesforce APIs
• Salesforce Flows and Process Builder
• Experience with Salesforce CPQ and enterprise-scale Salesforce implementations.
• Strong understanding of Salesforce licensing models, limitations, and platform architecture.
• Proficient in version control (Git) and CI/CD practices, with tools like Gearset or Copado.
• Deep knowledge of Sales Cloud, Service Cloud, and Experience Cloud.
• Solid understanding of Salesforce security models, permission sets, and data access strategies.
• Comfortable working in Agile environments, with experience in sprint planning, backlog grooming, and delivering incrementally.
• Effective communicator across time zones and functions; able to translate technical ideas into business context.

Preferred Qualifications

• Salesforce Certifications:
• Platform Developer I (required)
• Platform Developer II (preferred)
• Administrator, App Builder, or CPQ Specialist (a plus)
• Experience in SaaS, B2B tech, or high-growth companies.
• Familiarity with Salesforce development tools such as VS Code and Salesforce CLI.
• Experience with project management, stakeholder communication, and cross-functional coordination.
• Strong problem-solving ability and clear written/verbal communication with both technical and non-technical audiences.