POSITION SUMMARY:

The Senior UX Designer is an individual contributor responsible for design across various digital experiences at Natera. This person collaborates with Natera’s Marketing and Enterprise Applications engineering teams to conduct customer research and drive UX at the company.

PRIMARY RESPONSIBILITIES:

• Conduct in-depth review of competitors’ products for additional insights

• Use wide-range of techniques to research, understand, and communicate customer insights in order to inform design decisions

• Create storyboards to reflect a typical customer

• Conduct complex analysis of usage data and traffic patterns

• Conduct A/B tests to measure customer response

• Prototype products for user testing

• Produce low and high-fidelity wireframes for internal stakeholders and engineering teams

• Evaluate and improve Natera’s digital experiences from a usability and business goals perspective using a wide-range of creative solutions

• Work cross functionally with sales, marketing, customer support, and engineering teams to design digital products

• Be the customer voice for both Natera patients and providers

• Manage and understand analytics to measure digital product performance

• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• Must maintain a current status on Natera training requirements.

QUALIFICATIONS:

• Bachelor’s degree or equivalent required

• Minimum of 8 years of experience across user research, UX / UI design, interaction design, or visual design for digital products

• Experience in product management or working directly with developers on digital products greatly preferred

• Experience working with teams across multiple departments

• Healthcare experience greatly preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience building digital products or contributing to the design of consumer or enterprise applications

• Familiarity using design thinking and design processes to solve problems

• Experience with usability testing, customer journey mapping, developing personas, wire framing and prototyping, sketching, and other UX design methods

• Ability to translate both qualitative and quantitative user research into actionable insights and communicate recommendations and design decisions to stakeholders

• Experience with design tools such as Sketch, Adobe Illustrator, or Figma, and prototyping tools such as In Vision, Marvel, Flinto, or Zeplin. Ability to work cross-functionally across teams and departments

• Excellent project management skills with proven track records of meeting aggressive deadlines

• Excellent written and verbal communications skills with the ability to persuade others through communications

• Understanding of healthcare or biotech industry is a plus but not required

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Remote USA
$128,800—$161,000 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

• Competitive Benefits
• Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

*If you are based in California, we encourage you to read this important information for California residents. *

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:

• BBB announcement on job scams
• FBI Cyber Crime resource page