Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Service Orchestration Team’s role is to design service delivery models, align the Centralized and Field Operation teams' activities with new or updated Service offers, Product launches, or Platform Releases and ensure general service preparedness. This team is tasked with the development of service delivery model design, service delivery enabling processes and documentation (Service Offer Delivery Packages including Service Support Plans, Workflows, Work Instructions as well as Battlecards containing a high-level offer description, supporting material, maintain Service Catalog, and contact names), develop and run validation tests, create and deliver service training, and ensure Service Operations personnel are ready to provide these services to our public safety customer base. Our team's Global focus emphasizes the drive for using standard processes and tools across all regions while still accounting for specific regional policies and regulations to ensure services are fit for delivery.

Job Description:

Service Design Development Architect Intern:

This internship role is structured around improving the overall Service Design processes and capabilities. The successful candidate will review existing Service Design Tools and Processes and identify areas of improvement. The Architect will define the scope of improvements, develop the solution and create a deployment plan. Improvements will span all areas of the Service Design processes, with an emphasis on deploying AI and Automation to drive greater efficiency, accuracy and standardization.

The right Service Design Development Architect Intern candidate will have:

• ​ Understanding of foundational Design and Development processes and methodologies, preferably in a Services context

• Understanding of Service Design tools such as Service Now, Jira, Lucid, Confluence and the Google Suite

• Knowledge of Python, JSON, Java or other coding frameworks is preferable

• Knowledge of automation and AI configuration is beneficial, ideally across Google Suite, Workspace, NotebookLM, AppScript, or any other similar areas

Basic Requirements:

• All Candidates must be currently pursuing a Bachelor's degree or Master's degree program in a related field of study

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements:

Under 10%###
Relocation Provided

None

Position Type:

Intern

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.