Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The NOLA Delivery Engineering Department is responsible for end-to-end project implementation, leveraging a wide range of technologies. This includes P25, Tetra, and DMR radio solutions, advanced video solutions, and Command Central software platforms.

Job Description:

• The Customer Support & Field Engineer role operates at various levels within the organization and across projects. The specific level assigned depends on the size and complexity of the project or activity, as well as the individual's experience and position within the organization. This role can be fulfilled at any stage within the TS career ladder. Typically, engineering at lower levels focus on smaller projects or specific elements of larger projects and work under closer supervision, while those at higher levels may take on more complex assignments with greater autonomy.

Basic Requirements:

Required Qualifications:

1. Bachelor’s degree in Engineering (Telecommunications, Electrical, or Electronics).
2. Minimum of 2 years’ experience in the telecommunications field; IT experience is a plus.
3. High or medium proficiency in both Spanish and English.
4. Strong customer service orientation with a proactive approach and a focus on exceeding customer expectations.
5. Willingness and ability to travel as required (when business conditions allow).
6. Demonstrated autonomy and empowerment, with readiness to take on increasing responsibilities.

Preferred Qualifications:

1. Any networking certification. (CCNA. CCNP, COMP TIA,ETC)
2. Solid knowledge of networking principles.
3. Experience with server management (ESXI, v Sphere, KVM).
4. Technical expertise in Motorola Solutions portfolio (DMR, ASTRO, DIMETRA Express).
5. Experience working in cross-cultural and cross-language teams.
6. Field engineering experience with Motorola Solutions products, including direct customer management.
7. Eagerness to learn about new products and related services.

8.Video system experience

Travel Requirements:

Ability and willingness to travel as needed for project and customer support activities.

Travel Requirements:

Over 50%###
Relocation Provided

None

Position Type:

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.