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Customer Engagement Specialist

Motorola Solutions

Customer Engagement Specialist

Motorola Solutions

Chicago, IL

·

On-site

·

Full-time

·

1w ago

Compensation

$48,000 - $52,000

Benefits & Perks

Healthcare

401(k)

Equity

Parental Leave

Flexible Hours

Healthcare

401k

Equity

Parental Leave

Flexible Hours

Required Skills

Sales

CRM Management

Customer Relationship Management

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Customer Engagement Specialist manages regional account relationships for Motorola Solutions, providing dedicated support within assigned territories. By strategically partnering with Field Sellers, this role focuses on capturing and increasing sales through a mix of account management and run-rate opportunities.

Job Description:

The Customer Engagement Specialist manages an assigned territory, partnering with Motorola Solutions field sellers to support daily activities for targeted regional accounts. This role focuses on cultivating strong relationships with new and existing customers while applying a deep understanding of territory-specific pricing strategies to drive results.

Key Responsibilities:

  • Pipeline Development: Build and maintain a robust opportunity pipeline by executing follow-ups on data-driven marketing campaigns.

  • CRM Management: Utilize Salesforce to track all support interactions with Account Executives and field team members, ensuring data integrity.

  • Performance Metrics: Consistently achieve daily, weekly, and monthly activity targets and CRM performance KPIs.

  • Customer Engagement: Participate in—and occasionally lead—customer meetings to advance the sales cycle.

  • Strategic Alignment: Collaborate with the broader sales organization to contribute to overall company revenue goals.

  • Travel: Travel as required to support territory needs (approximately 10%).

Qualifications & Skills

  • Sales Expertise: Proven track record of sales achievement, ideally in a high-energy, phone-based environment.

  • Technical Proficiency: Skilled in Windows or Google-based applications; experience with Salesforce.com is preferred.

  • Industry Knowledge: Prior experience in technology sales is a significant plus.

Target Base Salary Range: $48,000 - $52,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements:

  • Bachelors degree

  • ​OR 2+ years fields sales or inside sales experience required

Travel Requirements:

Under 10%###
Relocation Provided

None

Position Type:

New Grad

Referral Payment Plan:

Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans

  • Medical, Dental, Vision benefits

  • 401K with Company Match

  • 10 Paid Holidays

  • Generous Paid Time Off Packages

  • Employee Stock Purchase Plan

  • Paid Parental & Family Leave

  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

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About Motorola Solutions

Motorola Solutions

Provides safety and security products and services.

Chicago

Headquarters

Reviews

4.1

27 reviews

Work Life Balance

3.6

Compensation

4.1

Culture

4.4

Career

4.5

Management

3.6

85%

Recommend to a Friend

Pros

Competitive compensation packages with equity

Opportunities for continuous learning and growth

Cutting-edge technology stack and interesting technical challenges

Cons

Fast-paced environment with tight deadlines

Internal politics in some teams

Organizational changes and restructuring can be disruptive

Salary Ranges

43 data points

Mid/L4

Senior/L5

Mid/L4 · Data Relationship Manager

1 reports

$143,231

total / year

Base

$110,178

Stock

-

Bonus

-

$143,231

$143,231

Interview Experience

3 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Offer Rate

33%

Experience

Positive 33%

Neutral 67%

Negative 0%

Interview Process

1

Phone Screen

2

Technical Interview

Common Questions

Technical coding questions

System design concepts

Programming fundamentals