Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

DRN, a Motorola Solutions company, equips LPR cameras to scan license plates every day, building up a historical scan database that serves the clients and the entire network in generating more hits and recoveries.

DRN maintains the largest database of scans and the numbers continue to grow daily. This is a role that requires our Field Service Phone Technician to guide field techs, national installers and customers through installations and troubleshooting of DRN LPR systems

Job Description:

NOTE: Hybrid 3 days in Office and 2 Days Remote + Greater than 50% Travel

This is a role that requires our Field Service Technician to be on the customer site(s) regularly. The area covered is the whole U.S.

Provide excellent customer service to new and existing customers and internal customers by independently troubleshooting, installing, repairing and supporting customers on software and equipment such as, mobile and fixed cameras, solar panels, communication boxes. Your objective is to ensure every client is happy with our services and to ensure that all aspects of installation, service and support are completed properly and timely.

DUTIES AND RESPONSIBILITIES:

• Working with customers and sales personnel to find solutions that meet customer needs

• Evaluating installation sites and making recommendations for Camera Systems and Camera Kit Components at any given location.

• Test systems to ensure they are working correctly.

• Installing camera systems at the sites previously evaluated and troubleshooting systems as needed after installation

• Ensure timely and accurate set up of all systems.

• Provide courteous and knowledgeable troubleshooting support over the phone, via email and in person including but not limited to, Systems Support, Installation and Servicing

• Work with sales, SAM’s and project managers and development to respond to and resolve all client’s concerns.

• May be required to adjust systems, including mechanical, software or hardware, to make equipment functional depending upon the environment.

• Meet deployment timelines and give accurate assessments of completion dates for installations while onsite.

• Communicate issues found in the field effectively with thorough descriptions for development debugging.

• Maintain a log of customer interactions, customer requests and completed tasks for client and customer tracking.

• Regular updates of shared documents regarding training material, customer requests and completed tasks (for learning.)

PREFERRED QUALIFICATIONS:

• Must be a motivated self-starter with a drive to learn and self-managed to perform the required duties at a distance from direct supervision

• Proven effective at working from home with little to no supervision

• Detail oriented, highly organized and self-sufficient.

• Must be able to effectively communicate in English, both written and spoken.

• Have well-developed interpersonal communication skills and have the ability to effectively use judgment and initiative in resolving problems and providing information.

• Ability to travel

• Reliable transportation and a clean driving record

• Have experience developing and enhancing strong client relationships

• Creative problem solving skills

• Networking, Technical Support & troubleshooting experience are crucial.

Strong knowledge of basic networking (how to configure an IP Address and subnet)

• Basic understanding of Windows Command Prompt and Linux Terminal ( how to open, how to enter commands, understanding what is returned )

• Strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling and routers

HIGHLY PREFERRED QUALIFICATIONS:

• One year of IT or CompTIA A+ Certfication

Target Base Salary Range: $55,000 - $60,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements:

• Must be able to pass a background check

• MUST have a valid driver's license

• High School Diploma or equivalent required

• Must have experience with Google Suite OR Microsoft Office

• You must be able to lift and operate 25 - 50 lbs

Travel Requirements:

Under 10%###
Relocation Provided

None

Position Type:

Experienced

Referral Payment Plan:

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.