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Customer Service Finance Specialist (Credit & Collections)

Mondelez

Customer Service Finance Specialist (Credit & Collections)

Mondelez

Madrid, Spain

·

On-site

·

Full-time

·

2w ago

Required Skills

Go

Excel

Customer Service

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will work in bill-to-cash management and handle customer service finance operations including credit management (assessments, credit risk and limits, order hold/release), cash collections/accounts receivables activity. This includes strategies and prioritization, and management of disputes/deductions and trade claims/invoices processing as part of the trade funds management process. You will work closely with the Business Process Owner partner and cross-functionally with sales, finance, internal controls and other CS&L sub-functions.

How you will contribute

You will:

  • Resolve complex queries that have been escalated for a portfolio of customers
  • Coordinate and chair the governance meeting with senior stakeholders
  • Go to customer premises to discuss and recover invalid debt with senior stakeholders in the customer’s organizations
  • Take ownership for deductions and work with sales and other stakeholders to reduce opportunities for customers to make deductions
  • Collaborate with sales and other functions to manage debt collection and quickly resolve disputes . Provide guidance to the shared services team to ensure that collection of overdues are minimized along with invalid debt

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

  • Good numerical, analytical and logical reasoning skills
  • Hands-on experience in Microsoft office applications
  • High-level SAP competence
  • Experience in a fast-moving consumer goods or consumer packaged goods company
  • Experience in a customer-facing role
  • Experience in order-to-cash environment
  • Credit control experience
  • Strong analytical and problem solving skills

More about this role

  • SAP

  • English intermediate

  • Excel

Relocation Support Available?

No Relocation support available

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

Job Type

Regular

Credit & Collections Management (BTC)

Customer Service & Logistics:

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About Mondelez

Chicago

Headquarters

Reviews

2.4

9 reviews

Work Life Balance

1.8

Compensation

2.1

Culture

1.9

Career

1.7

Management

1.5

15%

Recommend to a Friend

Pros

Flexible scheduling and making own hours

Decent work-life balance (some positions)

Not being stationary/mobile work

Cons

Poor management and micromanagement

Low pay compared to workload

Excessive hours and poor scheduling

Salary Ranges

34 data points

Junior/L3

Mid/L4

Senior/L5

Junior/L3 · MDS MTI Business Analyst

1 reports

$122,895

total / year

Base

$106,865

Stock

-

Bonus

-

$122,895

$122,895

Interview Experience

2 interviews

Difficulty

2.5

/ 5

Duration

14-28 weeks

Offer Rate

50%

Experience

Positive 50%

Neutral 50%

Negative 0%

Interview Process

1

Application Review

2

Recruiter Contact

3

Phone Screening

4

Skills Assessment

5

Final Interview

6

Offer Decision

Common Questions

Past Experience

Technical Knowledge

Behavioral/STAR

Skills Assessment

Culture Fit