Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

We're actively seeking a Cloud Solution Architect (CSA) who specializes in Modernizing Applications, adopting cloud-native architectures, and accelerating digital transformation. As a CSA, you'll be at the forefront of driving our customers' transformation on Microsoft Azure. This customer-facing role involves owning the technical relationship between the customer and Microsoft. Your mission: help customers unlock the full potential of their Microsoft investments through architecture, implementation, and operational health engagements. Join us in shaping the future of technology!

Responsibilities:

• Cloud Architecture & Design

• Lead the design of end-to-end Azure solutions aligned with enterprise architecture and business objectives.

• Define cloud adoption strategies, migration roadmaps, and modernization initiatives.

• Create architecture diagrams, solution blueprints, and technical documentation.

• Application Modernization

• Modernize existing applications using .NET Core, Java, microservices, and containerization.

• Architect containerized solutions leveraging Docker and Azure Kubernetes Service (AKS) for scalability and resilience.

• Promote cloud-native principles, including serverless and API-driven integration.

• Implementation & Delivery

• Provide hands-on technical leadership during deployment, integration, and migration.

• Ensure solutions meet performance, availability, security, and compliance requirements.

• Factory-Specific Focus

• Engage in Cloud Accelerate Factory delivery model for App Modernization and Database Migration.

• Utilize AI-assisted tools like GitHub Copilot for code remediation and Infrastructure as Code (IaC) for landing zones.

• Drive repeatable modernization processes across customer engagements using Factory best practices.
  Technical Leadership:

• Advocate for Customers: Share insights and best practices, collaborate with the Engineering team to address key blockers, and drive product improvements.

• Continuous Learning: Stay updated on market trends, collaborate with the Application Modernization technical communities, and educate customers about the Azure platform.

• Accelerate Outcomes: Share expertise, contribute to IP creation, and promote reusability to accelerate customer success.

Qualifications:

Required/Minimum Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field OR equivalent practical experience.
• Demonstrated proficiency in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.

Additional or Preferred Qualifications:

• Business Value: The ability to convey the business needs and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy.
• Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.
• Situational fluency: Using self‑awareness as a mechanism to interpret verbal and non‑verbal cues to increase your ability to "read the room."
• Insightful listening: Asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what the customer has said.

Technical

• Hands‑on experience with .NET or Java development, containerization (Docker), and orchestration (AKS/Kubernetes).
• Hands‑on experience with GitHub Copilot (GHCP), including the ability to leverage AI‑assisted development for improving code quality, accelerating delivery, and enhancing developer productivity. Ability to use GitHub Copilot for code remediation.
• Strong expertise in Azure PaaS offerings including (but not limited to):Azure App Services, AKS, Azure Container Apps, Azure Spring Apps, Azure Red Hat Open Shift.
• Identity and security services: Azure AD, Key Vault, Managed Identities, Defender for Cloud.
• Hands‑on experience with Terraform, Bicep, or ARM templates for Infrastructure as Code (IaC).
• Knowledge of DevOps practices, CI/CD pipelines, GitHub Actions, or Azure DevOps.
• Strong understanding of cloud security, compliance frameworks, and governance models.
• Excellent problem‑solving skills and the ability to work in a fast‑paced environment.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.