Overview

Come to be part of the Microsoft AI End to End performance team ! we are dedicated to delivering world-class performance and welcome Program Managers who have a passion for systems, data analysis and collaboration. The MAI tech stacks serve billions of transactions via services hosted on hundreds of thousands of server instances across the world, and our team is an exciting place to work, both to learn about large distributed systems and contribute to making them faster. Our organization places strong emphasis on experience performance and we enjoy strong executive support for our work.

As a Performance Technical Program Manager IIin the team, you will collaborate across the organization to optimize performance of Bing search and other related products.

Your emphasis will be to drive continuous improvements to performance metrics, through a combination of data analysis, feature improvements, and leveraging relationships to achieve shared goals.

This position has high visibility with executives and requires strong communication skills. Our team culture values technical excellence, innovation, and collaboration, and we foster a supportive and productive work environment to provide growth avenues for each team member.We are part of a global team, with presence both inside and outside the US. We own core metrics for Bing and other Microsoft products. Our goal is to drive the right set of features and build systems that continue to drive these metrics for our business. Engineers and PMs on our team collaborate with others on their projects apart from their own individual work. This builds cross-functional capabilities in all of us. We take pride in the systems we build; we strive to maintain a high-quality bar for our deliverables and ensure that there is a good work-life balance while building and running these world-class systems. The team values diversity of background and perspective. We seek to learn and grow in everything we do.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

Responsibilities:

• You will analyze experience performance using internal tools to isolate problems and opportunities.
• You will work with Software Engineering to drive enhancements to tools that enable engineers across the organization to manage and improve the performance of their services. You’ll also identify risks and propose data-based mitigations.
• You’ll define success criteria as you collaborate with others to implement features for cross-functional projects. You’ll coordinate and ensure alignment across teams.
• With minimal supervision, you will help deliver on roadmap for feature groups, track project schedules, develop staging and implementation, and stay updated with governance programs.
• Report progress against goals across the organization and represent the team to organizational leadership.

Qualifications:

Required Qualifications:

• Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development
• OR equivalent experience.
• 1+ year(s) of experience managing cross-functional and/or cross-team projects.

Preferred Qualifications:

• Experience in online services performance analysis
• 4+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
• Demonstrated ability to think about customer and business problems and work through ambiguity and team boundaries to achieve results.
• Excellent written and verbal communications and Strong analytical skills.

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Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.