Overview

Microsoft is accelerating how AI shows up in the everyday work of our people and customers—and meaningful change doesn’t happen by accident. We are looking for a Change Management Lead to design and drive how AI‑enabled solutions are adopted, understood, and successfully embedded across the organization.  This role sits at the center our AI Acceleration Program, leading high‑priority initiatives that help teams move from awareness to confidence to real value. You will shape how change lands—ensuring people understand why it matters, what is changing, and how to succeed in an AI‑driven environment.

This is an individual contributor role responsible for leading complex, visible programs through influence, clarity, and execution—partnering closely with program leaders, engineering, analytics, and business stakeholders to drive readiness, adoption, and sustained impact.  If you are energized by transformation and want to play a defining role in how AI reshapes work at Microsoft, this role offers both scale and influence.

About the Team:

This role sits within Customer Experience & Success (CE&S), a global organization with more than 45,000 employees and partners worldwide who are dedicated to helping customers realize meaningful business value from Microsoft’s products and services. CE&S brings together consulting, customer success, and support to deliver experiences that are human‑centered, digitally enabled, and deeply connected across the company.

Within CE&S, the Global Customer Success (GCS) organization is leading the effort to enable customer success on the Microsoft Cloud by combining AI-powered capabilities and human expertise to deliver innovated solutions that accelerate business value, drive operational excellence, and nurture long-term loyalty.

The AI Acceleration Program sits at the heart of this work—helping the Customer Success organization move faster from AI experimentation to enterprise‑wide impact. The Change Management Lead exists to turn powerful AI capabilities into connected, intuitive experiences—ensuring solutions are easy to adopt and cohesive across the organization.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities Change Strategy & Planning

• Develop and execute change management strategies and plans for AI Acceleration Pprogram.
• Assess change impact and organizational readiness to identify adoption risks, dependencies, and mitigation actions.
• Align change plans to program milestones, releases, and go-live timelines.

Stakeholder Engagement & Influence

• Partner with leaders and sponsors to drive alignment, ownership, and accountability for change outcomes.
• Articulate change impacts, risks, and trade-offs through clear and compelling narratives.
• Support people managers with guidance, toolkits, and coaching to reinforce change.

Communications & Enablement

• Design and deliver integrated communication and enablement plans in partnership with program communications teams.
• Ensure messaging clearly explains the why, what, and how of AI-driven change aligned to enterprise priorities.
• Coordinate training, learning assets, and adoption materials to build confidence and capability.

Adoption Measurement & Reinforcement

• Define and track adoption and readiness metrics including awareness, usage, confidence, and behavioral change.
• Surface insights, risks, and recommendations through executive-ready reporting.
• Drive reinforcement activities to sustain change post-deployment and institutionalize new behaviors.

Qualifications Required Qualifications

• Master's Degree in Business Administration or related field AND 3+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 4+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR equivalent experience.

Preferred Qualifications

• Experience supporting AI, digital, or technology transformation initiatives.
• Experience with structured change management methodologies and adoption frameworks.
• Experience working in large, matrixed enterprise environments.
• Executive-ready communication and storytelling skills with the ability to communicate insights clearly to leaders.
• Proven experience conducting change impact and readiness assessments, identifying adoption risks, dependencies, and actions that drive successful AI adoption and value realization.
• Experience synthesizing insights—connecting data, stakeholder input, and evolving signals into clear recommendations.

Business Strategy IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.