Overview

Microsoft 365(M365) Intelligent Conversation and Communications Cloud is the platform that powers billions of real-time customer conversations across Teams, Skype, Dynamics, and third-party solutions (through Azure Communication Services). The platform enables reliable and high-quality messaging, meeting, and audio/video calling services that work every time, from anywhere, seamlessly across all customer touchpoints. Conversations on our platforms are made more intelligent in real-time, empowering best-in-class productivity tools for the modern workplace where every call, meeting, or chat will make the next one better.​

The IC3 AI Ops team is a newly formed engineering group within Microsoft’s Intelligent Communications and Collaboration (IC3) organization, focused on transforming operational reliability through AI-driven automation and data intelligence. We are looking for Senior Software Engineer.

Our mission is to automate incident management, reduce KTLO (Keep The Lights On) work, and improve customer reliability across IC3 and carrier ecosystems. We are building intelligent systems that proactively detect anomalies, accelerate root cause analysis, and streamline mitigation workflows.

Key focus areas include:

• AI-powered anomaly detection and RCA automation
• Copilot agents for operational triage and decision support
• Centralized SRE workflows for incident handling
• Data-driven insights to reduce Time to Mitigate (TTM) and Customer Reliability Incidents (CRI)
• Integration with carrier operations for global service health and regulatory compliance

This initiative is a cornerstone of IC3’s Quality Excellence Initiative (QEI) and aligns with Microsoft’s broader goals to deliver resilient, customer-obsessed services at scale.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Responsibilities- Design and develop large-scale distributed services using modern engineering practices.
• Architect systems with well-defined interfaces and leverage telemetry data for decision-making. Ensure services are modular, secure, reliable, diagnosable, monitored, and reusable.
• Improve test coverage, implement integration tests, and resolve problem areas.
• Collaborate with cross-functional teams to co-develop scalable, impactful solutions.
• Build reusable engineering tools that boost service health, reduce operational overhead, and empower teams with actionable insights.
• Enhance observability across business-critical services to accelerate detection and diagnosis of issues.
• Strengthen on-call effectiveness by modernizing incident response workflows and leveraging intelligent systems.

Qualifications:

Required Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or PythonOR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:- Master's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or PythonOR Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR equivalent experience.
• Experience working in large-scale enterprise environments.
• Experience building or operating observability platforms (monitoring, logging, tracing) and applying AI/ML to anomaly detection or root cause analysis.
• Passion for building reliable and performant systems.
• Demonstrated ability to design and implement automated solutions that reduce manual effort.
• Familiarity with cloud platforms (Azure/AWS/GCP) and microservices architectures.
• Knowledge of AI/ML concepts and practical experience integrating AI-driven features into engineering workflows.
• Good understanding of distributed systems and microservices architecture.
  #IC3Platform

Software Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.